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If you are experiencing distortion or discomfort with your new glasses, it might be a case of an incorrect prescription or perhaps the glasses need a simple adjustment. As the glasses were a gift, we suggest that you get your eyes checked by an optician to confirm the prescription. If the prescription is off, you can return the glasses within the first 14 days after delivery for a one-time exchange for a new pair or a full refund, thanks to our 14-Day Money-Back Guarantee policy. All glasses have a 365-day warranty policy, so even if you're beyond the initial 14-day period, we can still help fix any defects.

We're sorry to hear that you're having problems with your glasses. GlassesUSA.com offers a 100% money-back guarantee within 14 days of delivery. If you aren't satisfied with your order, you can return your glasses for a full refund, product exchange, or 100% store credit. You can initiate the return process by logging into your account and selecting "Return Item" from your order details. The glasses should be returned in their original packaging with all included accessories. The cost of shipping will be covered by GlassesUSA.com.

I'm sorry for any confusion, but as part of the FAQ page I am unable to facilitate direct communication with Glassesusa.com's customer service team. We recommend visiting the official Glassesusa.com website and finding their direct Customer Service or Contact Us section for help with your inquiries. Please enter your questions here if there is a specific inquiry about Glassesusa.com's products or services you need assistance with, and I'll do my best to provide useful information.