House of Fraser الأسئلة الشائعة للعملاء

If you're unable to access the returns portal, please ensure you are on the correct webpage. Check the navigation links for ‘Returns’ or look for any specific instructions related to the returns process. If the portal is still inaccessible, please check for any site maintenance announcements that may be affecting it.

To chat with a customer service advisor, look for the live chat option on the House of Fraser website. This feature is typically available during business hours and allows you to engage directly with a representative for assistance with your queries.

To cancel your order, you should follow the cancellation process as outlined by House of Fraser. Since the items are out of stock, you have the right to cancel the remaining items you no longer want.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We apologize for the inconvenience. If you’ve paid for next day delivery and haven’t received your order, please check your order status and tracking information online for updates.