The question we are asked most often is about how to talk to REI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I bought an item from REI's online store. I want to return it. Can I take it to a local store to do so?
Yes, you can return an item bought from REI's online store at a local REI store. Just bring the item along with the receipt or packing slip to the store for a return or exchange.
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