Starz Customer FAQ

It seems you may have selected a different subscription plan, or there might have been an error in the transaction. Please check your account details and billing history to confirm your chosen plan. It's also advisable to verify any promotional offers that may apply to you, as there could be different rates based on eligibility or availability. If you need assistance with billing issues, there is a link to the most up-to-date contact information right here on this page.

A black screen when trying to play movies could be due to various reasons, such as internet connectivity issues, device compatibility, or cache problems. We recommend checking your internet connection first. If it's stable, try restarting the app or your device. You may also want to clear the app's cache if your device allows it. If the issue persists, ensure your device is compatible with the Starz app and that you're using the latest version.

To get Starz going on your TV, first ensure your device is compatible. Download the Starz app from your device's app store. Open the app and log in with your account details. If you’re using a streaming device or smart TV, you may need to activate it by entering a code on their website. Follow any on-screen instructions to complete the setup. Once that's done, you can start streaming your favorite shows and movies. Enjoy!

To cancel your Starz subscription, you need to follow the cancellation process specific to how you initially subscribed. This can vary depending on if you subscribed directly through Starz, iTunes, Google Play, Amazon, or through a cable or satellite provider. Usually, you can cancel through your account settings on the Starz website or the app store you used to subscribe.

You can cancel your Starz subscription through the service where you initially subscribed. If you signed up on Starz.com, log into your account, click on 'Subscription' in the top menu of the account page, and then select 'Cancel My Subscription'. Follow the prompts to finalize cancellation. If you signed up through a third party like Amazon Prime, Roku or Apple, you must cancel through them by accessing your account settings on their platform. Please note, cancelling your subscription will stop future payments but you'll still be able to watch Starz until the current billing cycle ends.