How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this American Signature phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4 at the first menu, then press 3.
Here is how our research team describes the way the American Signature phone system greets you: Thank you for calling Value City Furniture, the home of designer looks, and designer furniture without the designer prices. This call may be recorded and monitored for quality purposes. Please select from the following options: To place an order, make a payment, or modify an existing order, please press 1. For delivery or pickup service, please press 2. To service your furniture, please press 3. For all other questions, please press 4.
Below are some clips we've found from American Signature's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Value City Furniture, the home of Designer Looks.
Designer furniture without the designer prices.
This call may be recorded and monitored for quality purposes.
Please select from the following options. To place an order, make a payment, or modify an existing order, please press one.
For delivery or pickup service, please press two."
Excerpt from a call with American Signature
Monday, January 8, 2024 3:29 PM
The first phone menu
"Thank you for calling Value City Furniture, the home of Designer Looks.
Designer furniture without the designer prices.
This call may be recorded and monitored for quality purposes.
Please select from the following options. To place an order, make a payment, or modify an existing order, please press one.
For delivery or pickup service, please press two."
Excerpt from a call with American Signature
Monday, January 8, 2024 3:29 PM
What are the hours and when should I call?
American Signature operates the call center for this 888-751-8552 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 111 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Signature phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Signature staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Signature is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 111 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call American Signature is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Signature staffs the call center well on Friday.
More Ways to Contact American Signature Customer Service
There are of course other ways to contact American Signature customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- American Signature customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Signature's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Signature agent. This phone number is American Signature's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-751-8552 include and other customer service issues. Rather than trying to call American Signature first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Signature has 1 phone number. It's not always clear what is the best way to talk to American Signature representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Signature. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Signature. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.