AliExpress Customer FAQ

We're sorry to hear about the issue you've encountered with your charger. For a situation like this, it's best to open a dispute with the seller on AliExpress. To do this, go to "My Orders," select the order, and click "Open Dispute." You'll then fill out information about the issue, including the problem description and the desired solution (such as a replacement or refund). You can also upload the videos you mentioned to provide evidence to support your dispute. The seller will then respond, and AliExpress may step in to mediate if necessary. It's crucial to follow this process promptly, as AliExpress has certain deadlines for when disputes can be opened.

If you're experiencing issues with your order, the first thing you should do is check the order tracking. You can do this by going to your order list in your AliExpress account. If your product was supposed to arrive by April 18th but didn't, it may still be in transit, as delays sometimes happen. If that doesn't provide clarification, you should thereafter try to initiate a dispute to inform AliExpress about the issue. Navigate to your order detail page, click "Open Dispute", and follow the instructions. Additionally, remember to communicate with the seller directly through the AliExpress platform, as they may have more information about your order's status.

If you're having issues receiving your payment verification code via email, here are a few steps you can take to resolve it. First, check your spam or junk mail folder to confirm it hasn't been redirected there. If it's not there, make sure that your email address registered with AliExpress is correct. You can verify this by going into your account settings. If both these aspects are clear and you're still not getting the verification code, you could be experiencing a delay. This is due to the mail server or internet connectivity issues. You are advised to wait a bit and check back later. But if none of these solutions work, consider changing the email address tied to your account.

We understand your issue and it's easy to solve. If you've forgotten your password, please go to the AliExpress sign in page and click on "Forgot Password". Follow the instructions that will be sent to your email to reset your password. Once your password has been reset, you should be able to sign in and proceed with your purchase. Remember to record your new password in a safe place this time.

In this case, contact the seller as soon as possible through AliExpress' messaging system to inform them of the error. If your order has not been shipped yet, the seller may be able to adjust the address. However, once an order has been shipped, the shipping information cannot typically be changed. It's crucial to ensure your address is correct before placing an order to avoid such issues.