A:Press 1 or remain on the line.Our free phone can also navigate phone menus to get a live human at Asics for you.
Q:
Does Asics offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 8:30am-4pm, Fri 8:30am-midnight EST.The least busy day is Monday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Asics below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Asics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 or remain on the line
Below are some clips we've found from Asics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Asics. Thank you for calling Asics.
Please note that this call will be recorded, and any information you provide will be used to service your request.
For more on the information collected and its use, please see our privacy policy available at asics dot com.
For assistance with an existing asics dot com order, or for help placing an a six dot com order, please press one.
For help with warranty claims for damaged or defective for training and quality assurance purposes, your call may be monitored or recorded.
We value your time and feedback. Please remain on the line at after our brand specialist has assisted you for our brief automated survey."
Excerpt from a call with Asics
Thursday, April 4, 2024 11:07 AM
The first phone menu
"Queue.
You for being a one e six member. You've reached our priority queue.
For assistance with an existing asics dot com order, or for help placing an asics dot com order, press one.
For help with warranty claims for damage or a defective product, please press two.
To repeat these menu options again, please press nine."
Excerpt from a call with Asics
Friday, April 25, 2025 4:52 PM
What are the hours and when should I call?
Asics operates the call center for this 800-678-9435 phone number Mon-Thu 8:30am-4pm, Fri 8:30am-midnight ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Asics at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asics is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Asics is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Asics staffs the call center well on Monday.
Why Customers Call Asics
Below is a sample of recent calls to Asics, and their purpose. Are any of these similar to the reason you are trying to call?
Placing an order: "I'm calling about to trying to place an order, please."
- From a call lasting 20m 28s , Apr 30, 2025 4:50 PM
Order placement issue: "Oh, I have a problem, placing my order."
- From a call lasting 3m 28s , Apr 30, 2025 12:33 PM
Placing an order: "No. Can can you help me to place my order, please?"
- From a call lasting 6m 45s , Apr 30, 2025 12:24 PM
Issue with gift card: "It's with my gift card."
- From a call lasting 1m 39s , Apr 30, 2025 12:00 PM
Order placement assistance: "I want to pay that with the gift card, please."
- From a call lasting 10m 15s , Apr 26, 2025 3:34 PM
Issue with gift card: "I have a problem with my access order because I trying to make a purchase, but they discount the money from my gift card."
- From a call lasting 6m 57s , Apr 25, 2025 4:54 PM
Information about why customers call Asics is extracted from issues that customers have reported to GetHuman.
This is Asics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asics agent. This phone number is Asics's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-678-9435 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Asics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Asics has 1 phone number. It's not always clear what is the best way to talk to Asics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.