Asus Phone Number

Asus is a consumer electronics company that specializes in computers, computer hardware, and phones. As one of the world's largest personal computer vendors, it isn't surprising that Asus gets a lot of customer service calls every day.

Why Do People Call Asus Customer Support?

People call Asus customer support for a range of reasons including:

• Questions about products
• Requests for order status
• Technical support and troubleshooting
• Requests for warranty coverage for repair or replacement
• Billing questions

Best Practices for Calling Asus Customer Service

There are several things that you can do to help ensure that your call to Asus customer service is handled quickly and professionally:

• Before calling, make sure you have the correct number. Asus has several customer service numbers for different issues, including e-commerce store and warranty support. In addition, these lines have different hours of operation, so be sure to call during those hours.
• Be prepared to provide the Asus customer support agent who answers your call with the information he or she needs to address your concerns. Have billing statements, order numbers, invoices and other documentation handy. In addition, if you are calling for technical support, have your device available so that you and the representative can troubleshoot together.
• Have some way of taking notes during your call. Pen and paper works, or be able to type your notes into a mobile application or computer notepad.

How do Consumers Feel About Calling Asus Customer Service?

Consumer sentiment regarding Asus customer service seems to be mixed. Some people report having successful calls while others feel that their issues are ignored or not properly responded to.

What Kind of Issues can Asus Customer Service Representative Resolve?

Asus customer service representatives can resolve many issues including problems with orders, billing questions, basic troubleshooting and customer support.

What Can't Be Resolved With a Call to Asus Customer Service?

If a device is malfunctioning, Asus customer service may be able to advise the best way of seeking a repair or return, but you'll have to take responsibility for bringing or shipping the product to a store or authorized repair center.

In some cases, it may be determined that your Asus product is incompatible with other software or hardware, including peripherals. If this is the case, an Asus representative may be able to suggest possible work-arounds, but ultimately, he or she will not be able to resolve your issue for you.

What Should You Do If You Have an Unsuccessful Call with Asus?

If you get off the phone with Asus and feel as though your call didn't go well, don't fret. You may still have options for getting a resolution to your issue or an accurate answer to your question.

• First, review the notes you took during your call. If you didn't take notes, write down or type out what you remember from the call. You may be able to identify any areas in which there were miscommunications or misunderstandings.
• Next, call Asus back. The next representative who answers your call may be in a better position, because of training or experience, to respond to your concerns and answer your questions.
• If you are unable to resolve your issue with a second phone call, try getting in touch with Asus another way. Asus does offer a live chat option, which has the advantage of providing you with a transcript of your conversation, which can be useful if you have to escalate your case.
• Asus also has a social media presence and does answer questions from consumers via its Facebook account. Finally, you can email complaints and concerns to Asus corporate from the Asus support page.