A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ecobee below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ecobee phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Ecobee's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hi. Thanks for calling ecobee. We can't wait to speak with you.
Please note, all our calls are recorded for evaluation and training purposes.
We're currently experiencing higher than usual call volume.
And are working hard to speak with you as soon as possible. You can always check out support dot ecobee dot com for troubleshooting guides and helpful tips."
Excerpt from a call with Ecobee
Thursday, January 9, 2025 5:24 PM
The first phone menu
"Hi. Thanks for calling ecobee.
We can't wait to speak with you. Please note, all our calls are recorded for evaluation and training purposes.
For ecobee smart thermostat, press one.
For ecobee air filters, press two.
For ecobee smart door bell camera, smart camera, and smart security subscription, press three.
For ecobee smart sensor and smart sensor for doors and windows, press four."
Excerpt from a call with Ecobee
Tuesday, April 30, 2024 10:25 PM
What are the hours and when should I call?
Ecobee operates the call center for this 877-932-6233 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 179 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Ecobee at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ecobee phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ecobee staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ecobee is Sunday.The most busy day to call is Tuesday, which averages 333% more phone calls by comparison.Again, this is based on a sample of 179 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
As a last, sometimes only, resort- Ecobee customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ecobee's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ecobee agent. This phone number is Ecobee's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-932-6233 include and other customer service issues. Rather than trying to call Ecobee first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or phone. In total, Ecobee has 1 phone number. It's not always clear what is the best way to talk to Ecobee representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ecobee. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ecobee. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.