Does Vietnam Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Vietnam Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Vietnam Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Vietnam Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Vietnam Airlines.
This call may be recorded for quality and training purposes.
Our business hours are nine AM to five PM Pacific Standard Time from Monday to Friday.
Your call is important to us. This way, the call is being forwarded to our representative.
Simone Quicke, the golden, Vietnam ally,"
Excerpt from a call with Vietnam Airlines
Friday, February 23, 2024 7:44 PM
The first phone menu
"Thank you for calling Vietnam Airlines.
We are currently closed. We are open from nine AM until five PM, Monday to Friday Pacific time.
Please call back during our normal business hours so we may assist you.
Come on quick at the garden, Vietnam Allies.
Please enter your selection now.
You have exceeded maximum voice mail duration. Your message will be deleted unless you press three to save it.
To listen to your message, press one.
To erase and rerecord, press two."
Excerpt from a call with Vietnam Airlines
Wednesday, December 4, 2024 2:56 AM
What are the hours and when should I call?
Vietnam Airlines operates the call center for this 866-677-8909 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 245 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Vietnam Airlines at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vietnam Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vietnam Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vietnam Airlines is Sunday.The most busy day to call is Monday, which averages 143% more phone calls by comparison.Again, this is based on a sample of 245 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
Click the link above to get answers to just about any Vietnam Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vietnam Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer call request: "Can you transfer my call to Vantage Bank?"
- From a call lasting 2m 40s , Feb 4, 2025 8:49 PM
Cancel booking inquiry: "I want to cancel the UK booking."
- From a call lasting 7m 32s , Jan 6, 2025 11:52 PM
Information about why customers call Vietnam Airlines is extracted from issues that customers have reported to GetHuman.
This is Vietnam Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vietnam Airlines agent. This phone number is Vietnam Airlines's best phone number because 930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-677-8909 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Vietnam Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Vietnam Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Vietnam Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vietnam Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vietnam Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.