Verizon Phone Number

Calling Verizon customer service faster by GetHuman

888-910-4366
Customer service
800-538-2686
New customers
Current Wait: 13 دقيقة (12m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 1pm
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Get to a live person fastest: اضغط 1 لخدمة العملاء ، واضغط 2 للتسجيل في خدمة جديدة
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Reasons customers like you called recently

I would like to get a new, upgraded and more secure router. Who*how do I contact Veriz...
I would like to cancel my old I pad service
I am trying to register for military discounts as a veteran for my home fios service bu...
Need assistance getting Network Extender activated. It is stuck on Server Error *c and...
Need to be taken off a business account and put on my own account
I opened a business account but haven't heard back about it being approved and would li...
I want to change my WiFi password
I want to cancel my Verizon account
Not sure when I ship my trade in phone
would like to get a copy of my verizon monthly stament fromt the verizon site
I called them to have one phone line removed from service. Now, all * lines have a bus...
I need to talk to someone to pay my bill please
my iphone SE has been working fine for years. All of a sudden there is a message about...
Internet connection issues. Don’t know if it’s the modem or routers fault
I have a ZTE Verizon prepaid phone and I want to put Straight Talk on it and it keeps a...
See more recent reasons for calling

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How to call Verizon

Our Editor's Notes on Verizon's Phone-Based Customer Care

Verizon is a telecommunications company that offers wireless and telephone services, Internet access, and television streaming to home and business customers. With over 153 million mobile customers in the United States, it is not surprising that Verizon has developed a robust phone-based customer service system.

Why Do People Call Verizon Customer Service?

People make calls to Verizon for many reasons, including:

  • Purchasing new wireless or mobile services and devices.
  • Upgrading, changing or canceling plans.
  • Technical support and issues with service quality.
  • Questions about services.
  • Changes in customer information, such as contact information or customer names.
  • Questions about bills.
  • Requesting payment arrangements.

Calling Verizon Customer Service

There are several ways for customers to connect with Verizon by phone:

  • Call one of Verizon's toll-free numbers: Customers should be aware that there are different phone numbers for prepaid and postpaid customers.
  • Dial *611 from a Verizon phone.
  • Request a call-back from Verizon's website. Call-back appointments can be set via the website as well, providing additional consumer convenience.

Calls made from a device or number recognized by Verizon are answered by an automated voice system that greets the customer by name. While Verizon offers 24/7 automated phone-based customer service, live customer help is available Monday through Friday from 7 am - 9 pm and weekends from 8 am - 9 pm. All hours are in local time.

Verizon also offers a dedicated customer service center for current customers who have disabilities. The Verizon Wireless National Accessibility Customer Service Center takes calls Monday through Friday from 8:30 am to 5:30 pm eastern time.

Verizon Phone-Based Customer Service

Many consumers prefer to speak to a live person when making a purchase, asking a question or attempting to resolve a problem. Verizon's voicemail system will ask questions about the reason for the call: "Yes" or "no" answers direct the call to the appropriate customer service department.

Callers who want to speak to a representative directly and don't want to bother with the menu can hit "0" at each prompt. Eventually, a representative will get on the line. Verizon maintains both standard call centers in many parts of the country, as well as a network of home-based support representatives.

How Do Customers Feel About Calling Verizon?

Consumer sentiments regarding Verizon vary: Many people have had satisfactory experiences with Verizon phone representatives while other customers are less happy with the service they received.

One area of frustration for some Verizon customers has been getting accurate information regarding when an area outage will be resolved. This can be a significant issue in areas affected by bad weather or 5G tower upgrades.

However, many consumers report positive experiences, including customer service representatives who were willing to stay on the phone with a caller as long as it took to resolve complex issues.

Notable Cases

One case that caught some media attention involved what appeared to be the theft of a phone after it was shipped from Verizon to the customer. The customer received an empty box that appeared to have been tampered with by a phone thief.

Phone calls to Verizon were ineffective at getting the phone replaced. Verizon phone representatives blamed the shipping company and the shipping company told the customer to ask Verizon for help. Despite several customer service representatives telling the customer that someone would address the issue, it took a third-party intervention to resolve the situation and get the customer a new phone.

What Issues Can Verizon Customers Resolve Over the Phone?

Most consumer issues can be resolved by Verizon experience representatives via a phone conversation. These issues include:

  • Billing questions, including researching and removing erroneous charges
  • Changing plans and services to suit customer needs
  • Selecting and upgrading devices
  • Addressing possible technical issues with devices or phone service
  • Scheduling service calls or appointments

Other Issues

Some issues are difficult or impossible to resolve with a phone call, however, a Verizon customer service specialist can often advise you about the steps you can take to address the issue. If your device or equipment is malfunctioning or broken, for example, you'll need to bring the device to a store, return it by mail to Verizon, or schedule a technician visit.

Unresolved Issues With Verizon Telephone Customer Service

While Verizon's customer experience representatives are generally effective at addressing common complaints and issues, not all callers will be satisfied with the level of service received. If you are unable to resolve your issue with Verizon over the phone, consider taking one or more of the following steps:

  • Contact Verizon through other means, including email, web-based chat, or social media platforms. One advantage of addressing customer service issues via text is that you may have an easier time communicating your situation to the representative. You'll also have a record of the communication that could come in handy later.
  • Call customer service again and speak to a different representative. Representatives are individuals and some may be better able to understand and address your concerns.
  • Visit a Verizon store. Talking to a Verizon representative in person may be more effective than phone communication. In addition, store personnel can inspect and, in some cases, service your device or devices.

Customer Number 888-910-4366 - by the Numbers

رقم الهاتف للاتصال888-910-4366
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الجمعة ، من 8 صباحًا إلى 1 صباحًا ، السبت 8 صباحًا - 10 مساءً ، الأحد 8 صباحًا - 10 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال1 مساءً
انتقل متاهة الهاتف إلى إنساناضغط 1 لخدمة العملاء ، واضغط 2 للتسجيل في خدمة جديدة
متوسط الانتظار
الانتظار الحالي13
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةهاتف ، دردشة ، تويتر ، ويب
جودة الاتصال55%
جودة المساعدة70%
تصويت العملاء5,738
تم آخر تحديث للمعلوماتSat Oct 24 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Verizon's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى Verizon ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل Verizon مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ Verizon لأن 49,122 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 888-910-4366 Setup Service, Dispute a Charge, Device Support, Service Outage, Transfer Service ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال Verizon الذي تتصل به موظفين من North Carolin, Iowa, India وهو مفتوح Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST وفقًا للعملاء. في المجموع ، يمتلك Verizon 9 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى Verizon ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting Verizon - by phone or otherwise

على الرغم من أن 888-910-4366 هو أفضل رقم مجاني لـ Verizon ، إلا أن هناك 12 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Verizon الآخرين ، هي من خلال الاتصال برقم هاتف 800-538-2686 لقسمهم عملاء لاسلكيون جدد. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 800-538-2686 مقابل عملاء لاسلكيون جدد. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال Verizon فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Verizon.

What is GetHuman's Relationship to Verizon?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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