Please hold, and we'll connect you with an agent. In a few words, tell me how I can help you."
Which of the following best matches what calling about? You can say billing, technical support, cancel a service, start a new service, or you can say it's something else."
You can say yes or press one. No or press two."
Calling DirecTV's customer service offers some positives and some negatives, with the positives coming from the human interaction and the negatives from the automated system. The automated system is really a mess if you're trying to get a hold of someone, as it doesn't seem to recognize when you're trying to ask.
When I dialed, I was asked why I was calling, and I said I wanted information about the types of plans that DirecTV offered. The system decided that I was asking for information about my account and asked for me to provide my account number. I didn't have one and asked to speak to someone. After three tries, to its credit, the system had me connected to a representative without trying to delay me any further.
When I got connected to a representative, I explained that I wasn't a customer; I simply wanted to get information about DirecTV's available plans and what I could expect to pay. She said that she would give me the full pricing information without any discounts, and I could further check what channels were available in each package on DirecTV's website. She said I could also check which discounts were available on the website when I researched which package I might want.
After that introduction, she started by explaining that DirecTV streaming offered four different packages, with the highest tier being the Premier package. She said that the Premier package included premium movie channels such as Cinemax and Showtime, as well as several other premium channels, with a cost of $139.99 per month.
At the next tier, the Ultimate package, I would get around 140 channels, including all of DirecTV's non-premium offerings. This would cost $119.99 per month. She then mentioned the Choice package, which would give me some of the more niche channels for a total of around 105 channels at $108.99 per month. Finally, she said that I could get the Entertainment package, which would give me the most basic services available of 75 channels, at $79.99 per month.
She then told me that this was a prepaid service, so I would have to make my first payment immediately in order to get services. She also said that automatic payments are the only payments accepted by DirecTV. At that point, she asked if I had any questions about the packages, and I told her I did not, as she had explained everything well. She thanked me for calling and wished me a nice day.
Overall, I thought she did a great job explaining to me what was available with each service DirecTV offered. I felt like I came away with a clear picture of the value of each package and would be able to make an informed decision. The automated system left something to be desired, as it wasn't very responsive to my inquiries.
Were I a legitimate customer of DirecTV, I would definitely use this number despite the annoyances with the automated system.
This is DirecTV's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DirecTV agent. This phone number is DirecTV's best phone number because 226,548 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-531-5000 include Dispute a Charge, Cancel Account, Technical Support, Service Outage, Payment Inquiry and other customer service issues. The DirecTV call center that you call into has employees from Colorado, Idaho, Montana, Texas, Oklahoma, Philippines and is open Mon-Sun 8am-12am ET according to customers. In total, DirecTV has 5 phone numbers. It's not always clear what is the best way to talk to DirecTV representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DirecTV. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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