Comcast Phone Number

Calling Comcast customer service faster by GetHuman

Current Wait: 38 دقيقة (29m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
انقطاع الخدمةالفواتيرالجري أو تحميل المتاعبمشكلة المعداتإلغاء الخدمةA different issue
Get to a live person fastest: اضغط على # # في كل مرة يطلب فيها رقم هاتف ثم انتظر. للعملاء الحاليين ، يجب عليك دائمًا إدخال آخر 4 من رقمك الاجتماعي الخاص بصاحب الحساب ، ثم الضغط على 1 ، ثم 2.
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

We need a better rate, our children are conducting online classes
منذ ١١ دقيقة
Can’t get my apps and volume cuts out !
منذ ٣٤ دقيقة
Switch service from one house to another house.
منذ ساعتين
Need to update location for modem.
منذ ساعتين
I’m moving out of state from IL to TN so I need to disconnect and set up service in Cha...
منذ ساعتين
I am interested in getting pricing and installation costs for our home
منذ ساعتين
Is it possible to place the cable box on the outside of the house, the green cone, flat...
منذ ٤ ساعات
My DVD won't play on my TV it won't go to the screen
منذ ٤ ساعات
We have tv with you but added internet and phone. We connected phone to modem it has d...
منذ ٤ ساعات
I have a bill that’s in collections. How do I pay it off to get new service?
منذ ٥ ساعات
Is the office open here in Salisbury so I can go in there and get another box to hook t...
منذ ٥ ساعات
Only getting *mbs. I pay for **x that speed.
منذ ٥ ساعات
I need to talk with agent
منذ ٥ ساعات
Your box is in the middle of my driveway, I need it to be moved.
منذ ٦ ساعات
I want to establish new service and switch from Fios but you cannot port over my home p...
منذ ٦ ساعات
See more recent reasons for callingHelp me with my issue
How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

رقم الهاتف للاتصال
800-266-2278
إعادة الاتصال متاح
نعم
تم التقاط المكالمة من قبل شخص حقيقي
نعم
القسم الذي تتصل به
خدمة الزبائن
ساعات مركز الاتصال
من الإثنين إلى السبت ، من 7 صباحًا حتى 9 مساءً
أفضل وقت للاتصال
8:30am
انتقل متاهة الهاتف إلى إنسان
اضغط على # # في كل مرة يطلب فيها رقم هاتف ثم انتظر. للعملاء الحاليين ، يجب عليك دائمًا إدخال آخر 4 من رقمك الاجتماعي الخاص بصاحب الحساب ، ثم الضغط على 1 ، ثم 2.
متوسط الانتظار
الانتظار الحالي
38
الرتبة (من بين أرقام الهاتف)
1
الترتيب (العام)
1
طرق بديلة
هاتف ، دردشة ، تويتر ، ويب
جودة الاتصال
50%
جودة المساعدة
49%
تصويت العملاء
20,160
تم آخر تحديث للمعلومات
Tue May 26 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى Comcast ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل Comcast مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ Comcast لأن 331,158 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-266-2278 Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال Comcast الذي تتصل به موظفين من South Carolina, Pennsylvania, Colorado, New Hampshire وهو مفتوح Mon-Sat, 7 AM to 9 PM وفقًا للعملاء. في المجموع ، يمتلك Comcast 11 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى Comcast ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting Comcast - by phone or otherwise

على الرغم من أن 800-266-2278 هو أفضل رقم مجاني لـ Comcast ، إلا أن هناك 15 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Comcast الآخرين ، هي من خلال الاتصال برقم هاتف 866-203-0432 لقسمهم زبائن الجدد. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 866-203-0432 مقابل زبائن الجدد. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال Comcast فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!