Does Blue Cross Blue Shield (MA) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
Blue Cross Blue Shield (MA) Customer Phone Numbers
Toll-free · 24 hours, 7 days · Just wait · If you are a healthcare provider, press 1. If you are a member, press 2. If you need help with your enrollment process, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 2, then 2, then 0, 0#, 0#, 4. · For medical or dental, press 1. For open enrollment info, press 2. To speak to a provider, use benefit, press 5. For all other inquiries, remain on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross Blue Shield (MA) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross Blue Shield (MA) phone number to document the phone system.
Here is how our research team describes the way the Blue Cross Blue Shield (MA) phone system greets you: If you are a healthcare provider, press 1. If you are a member, press 2. If you need help with your enrollment process, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3.
Below are some clips we've found from Blue Cross Blue Shield (MA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the member service center of Blue Cross Blue Shield of Massachusetts.
In order to expedite your call, please have your identification number ready.
If you are a physician, hospital, or other health care provider, press one.
If you remember, press two."
Excerpt from a call with Blue Cross Blue Shield (MA)
Friday, February 23, 2024 6:13 PM
The first phone menu
"Well, Welcome to the member service center of Blue Cross Blue Shield of Massachusetts.
In order to your call, please have your identification number ready.
If you are a physician, hospital, or other health care provider, press one.
If you remember, press two."
Excerpt from a call with Blue Cross Blue Shield (MA)
Tuesday, April 15, 2025 2:29 PM
What are the hours and when should I call?
Blue Cross Blue Shield (MA) operates the call center for this 800-424-0794 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 168 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Blue Cross Blue Shield (MA) at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (MA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (MA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (MA) is Sunday.The most busy day to call is Thursday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 168 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
Click the link above to get answers to just about any Blue Cross Blue Shield (MA) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross Blue Shield (MA), and their purpose. Are any of these similar to the reason you are trying to call?
Check insurance status: "I was wondering if my insurance with you guys are active because I haven't been working."
- From a call lasting 4m 33s , Nov 26, 2024 1:45 PM
Information about why customers call Blue Cross Blue Shield (MA) is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Blue Cross Blue Shield (MA), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Blue Cross Blue Shield (MA) Customer Help Desk / Web Support
As a last, sometimes only, resort- Blue Cross Blue Shield (MA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blue Cross Blue Shield (MA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (MA) agent. This phone number is Blue Cross Blue Shield (MA)'s best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-424-0794 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross Blue Shield (MA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Blue Cross Blue Shield (MA) has 4 phone numbers. It's not always clear what is the best way to talk to Blue Cross Blue Shield (MA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (MA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (MA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.