A:Not at this number; hours here are Mon-Fri 8am-5pm EST.The least busy day is Thursday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.How is this calculated?
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How do I get through the phone menu to a live person?
GetHuman researchers routinely call this TriMet phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 7
What are the hours and when should I call?
TriMet operates the call center for this 503-238-7433 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,164 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TriMet phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TriMet staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TriMet is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 1,164 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call TriMet
In summation, the best day to call TriMet is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TriMet staffs the call center well on Thursday.
Why Customers Call TriMet
If you have time to do a bit of reading before you call TriMet, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any TriMet customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call TriMet is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
TriMet, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- TriMet customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TriMet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TriMet agent. This phone number is TriMet's best phone number because 6,984 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 503-238-7433 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call TriMet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, TriMet has 1 phone number. It's not always clear what is the best way to talk to TriMet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TriMet. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TriMet. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.