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Match.com Customer FAQ

Top Answers & How-to Guides

What is Match.com's Phone Number?

The question we are asked most often is about how to talk to Match.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...
Ask any question you have about Match.com customer service, get an answer now.

Recent Match.com Customer Questions

I am finding it impossible to edit my summary. I want to delete and revise it,

To edit your summary on Match.com, navigate to your profile section. Look for the "Edit Profile" option where you should find your summary. You can delete your existing summary and input a new one. Make sure to save your changes once you finish editing. If you continue to face issues, there may be a technical problem that needs to be resolved.
Asked Apr 9, 2025 3:38 AM

My account was blocked, I don't know why

There could be several reasons for your account being blocked, such as violations of Match.com's terms of use or community guidelines. We recommend reviewing the terms and any communication from Match.com for possible explanations. If needed, you can find the most up-to-date contact information right here on this page to inquire further about your specific situation.
Asked Apr 2, 2025 10:12 AM

how do I access my account and delete my picture

To access your account, log in using your credentials on the Match.com website or app. Once logged in, go to your profile settings. From there, you can manage your pictures, including deleting any images you no longer want to display. Simply find the picture you wish to remove and follow the prompts to delete it.
Asked Mar 5, 2025 6:37 PM

i want to upgrade my subscription from a bronze to a platinum for 3 months. do I have to cancel what I just purchased in order to upgrade?

To upgrade your subscription from Bronze to Platinum, you typically do not need to cancel your current plan. You can usually directly select the Platinum subscription option and complete the upgrade process, which will adjust your billing accordingly. However, specific policies may vary by account, so it's best to check within your account settings for precise details.
Asked Feb 20, 2025 12:30 AM

я зарегестрирована на вашем сайте и у меня в профеле указан неправельно мой возраст. как исправить

Чтобы исправить неправильный возраст в профиле, вам нужно войти в свою учетную запись, перейти в раздел редактирования профиля и обновить вашу дату рождения. После внесения изменений не забудьте сохранить их.
Asked Feb 19, 2025 10:10 PM

Help me with my Match.com customer service issue

Account Management

How Do I Update My Account Information on Match.com?

Match.com is one of the most popular dating websites in the world. To use the site, you need to open an account. You will need to input...

How Do I Reactivate My Match.com Account?

Learn how to reactive your old Match.com account quickly and easily and save yourself from the time and frustration of setting up a...

How Do I Change My Age on My Match.com Profile?

Mistakes can happen when setting up something important like a dating profile. Here's how you can go about changing things like your...

How Do I Delete My Favorites on Match.com?

There are multiple ways to delete favorites on Match.com. Favorites are also called "likes". First, go to the Match.com website and...

How Do I Cancel My Match.com Subscription?

Learn all the ways to cancel your Match.com subscription as quickly and pain free as possible.

How Do I Change My Email Address on Match.com?

Match.com makes it a cinch to update your email address, username, date of birth, and location as well as provides options if you encounter...

How Do I Update My Email Notifications on Match.com?

Match.com is a dating website and app that makes it easy to customize your notification settings to fit your preferences. You can log...

How Do I Change My Location on My Match.com Account If I Just Moved?

You can change your location on Match.com, if you've just moved, by changing your account settings online. Alternatively, you can contact...

How Do I Set My Match.com Profile Picture?

Match.com is one of the most popular online dating websites since it was created in 1995. It has an impressive success record in creating...

Account Support

What Do I Do If My Match.com Is Blocked?

Match.com is a large name in the online dating market. When you sign up to use Match.com, you agree to follow the terms of use stated...

How do I block or unblock someone on Match.com?

Match.com users can block up to 2,000 people from contacting them. To block or unblock users, log in to your account, find the

How do I recover my Match.com account?

Online dating on Match.com has become popular worldwide, but users may face account issues like suspension or forgotten information....

Billing and Refunds

Can I get a refund from Match.com

Match.com is an online platform for singles to mingle and find partners. To cancel a subscription and request a refund, log into your...
We look to the Match.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Match.com issues reported to GetHuman
FAQ Table of Contents

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