How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Highmark Blue Cross Blue Shield phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep pressing 0
Below are some clips we've found from Highmark Blue Cross Blue Shield's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Highmark.
If you are a member but do not have Highmark as your medical insurance, press one.
All others, press two or remain on the line.
Your call may be monitored or recorded.
For quality and training purposes. Are you the member?"
Excerpt from a call with Highmark Blue Cross Blue Shield
Wednesday, January 3, 2024 12:41 AM
The first phone menu
"Thank you for calling Highmark. If you are a member, but do not have Highmark as your medical insurance, press one.
All others, press two or remain on the line."
Excerpt from a call with Highmark Blue Cross Blue Shield
Friday, February 23, 2024 1:39 PM
What are the hours and when should I call?
Highmark Blue Cross Blue Shield operates the call center for this 800-241-5704 phone number 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 249 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Highmark Blue Cross Blue Shield phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Highmark Blue Cross Blue Shield staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Highmark Blue Cross Blue Shield is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 249 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Highmark Blue Cross Blue Shield
In summation, the best day to call Highmark Blue Cross Blue Shield is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Highmark Blue Cross Blue Shield staffs the call center well on Tuesday.
Why Customers Call Highmark Blue Cross Blue Shield
If you have time to do a bit of reading before you call Highmark Blue Cross Blue Shield, we recommend you read over some of our problem-specific articles.
Highmark Blue Cross Blue Shield is a leading health insurance company offering comprehensive coverage and a wide range of healthcare services. As an independent licensee of the Blue Cross Blue Shield Association, Highmark provides access to a vast network of healthcare providers, hospitals, and specialists. Their plans include benefits for preventive care, hospital stays, prescription drugs, and wellness programs. Highmark focuses on supporting individuals and families in making informed healthcare choices by providing helpful resources and tools. With a commitment to quality, their plans aim to ensure that members receive efficient, affordable, and reliable healthcare services. Whether it's for routine check-ups or unexpected medical needs, Highmark Blue Cross Blue Shield strives to be the trusted partner in managing individuals' healthcare journey.
The costs associated with Highmark Blue Cross Blue Shield plans vary based on factors such as the type of plan, geographical location, and individual circumstances. Highmark offers a range of plans to suit different needs, including individual and family plans, Medicare plans, and employer-sponsored plans. The costs typically include monthly premiums, copayments, coinsurance, deductibles, and out-of-pocket limits. Premiums are the regular payments made to maintain the coverage, whereas copayments are fixed amounts paid for certain services. Coinsurance refers to the percentage of costs shared between the insurer and the individual. Deductibles are the amounts that need to be paid by the individual before the insurance coverage kicks in. Out-of-pocket limits are the maximum amount individuals would need to pay in a year. To obtain specific cost details, it is recommended to visit the Highmark Blue Cross Blue Shield website or contact their customer service.
Click the link above to get answers to just about any Highmark Blue Cross Blue Shield customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Highmark Blue Cross Blue Shield, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking enrollment information: "I've wanted to get to somebody that could help me and answer some questions about enrollment."
- From a call lasting 5m 55s , Mar 5, 2024 1:54 PM
More Highmark Blue Cross Blue Shield Customer Service Contacts
There are of course other ways to contact Highmark Blue Cross Blue Shield customer service besides the phone. Below we list the best ones, by medium.
Highmark Blue Cross Blue Shield Customer Help Desk / Web Support
As a last, sometimes only, resort- Highmark Blue Cross Blue Shield customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Highmark Blue Cross Blue Shield's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Highmark Blue Cross Blue Shield agent. This phone number is Highmark Blue Cross Blue Shield's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-241-5704 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Highmark Blue Cross Blue Shield first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Highmark Blue Cross Blue Shield has 3 phone numbers. It's not always clear what is the best way to talk to Highmark Blue Cross Blue Shield representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Highmark Blue Cross Blue Shield. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Highmark Blue Cross Blue Shield. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.