A:At the first menu, say "Representative." Next, press 2.Our free phone can also navigate phone menus to get a live human at Cadillac for you.
Q:
Does Cadillac offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 8am-9pm EST.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 89 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Cadillac below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Cadillac phone number to document the phone system.
Here is how our research team describes the way the Cadillac phone system greets you: In a few words, please tell me why you are calling?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, say "Representative." Next, press 2.
Below are some clips we've found from Cadillac's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Cadillac. But I
All calls may be monitored or recorded.
In a few words, please tell me why you're calling."
Excerpt from a call with Cadillac
Tuesday, February 6, 2024 3:24 PM
What are the hours and when should I call?
Cadillac operates the call center for this 800-333-4223 phone number Mon-Sat 8am-9pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 60 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Cadillac at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Cadillac phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Cadillac staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Cadillac is Saturday.The most busy day to call is Monday, which averages 171% more phone calls by comparison.Again, this is based on a sample of 60 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Cadillac is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Cadillac staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Cadillac
Below is a sample of recent calls to Cadillac, and their purpose. Are any of these similar to the reason you are trying to call?
Programming garage door opener: "I need help programming my garage door opener."
- From a call lasting 16m 55s , Mar 4, 2025 9:33 PM
Programming garage door opener: "I'm trying to program my garage door opener and I can't seem to get that to work."
- From a call lasting 8m 26s , Mar 4, 2025 9:21 PM
Reimbursement inquiry: "So I was wondering how I can get that reimbursed."
- From a call lasting 17m 13s , Feb 26, 2025 9:30 PM
Payoff amount inquiry: "My payoff amount on my twenty twenty Cadillac."
- From a call lasting 2m 56s , Feb 10, 2025 1:35 AM
Steering assist warning inquiry: "The reason I'm calling is I have a two thousand nineteen x t five and I'm getting the steering assist warning on my dashboard."
- From a call lasting 8m 51s , Jan 21, 2025 5:16 PM
Seeking update on repair: "Our car has been in the shop since September and we can't get a clear answer on when it will be ready."
- From a call lasting 26m 45s , Feb 6, 2024 3:24 PM
Information about why customers call Cadillac is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Cadillac provides this option.
Use the link to connect with customer service through Twitter
Cadillac, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Cadillac customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Cadillac's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Cadillac agent. This phone number is Cadillac's best phone number because 3,480 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-4223 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Cadillac first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Cadillac has 3 phone numbers. It's not always clear what is the best way to talk to Cadillac representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Cadillac. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Cadillac. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.