Citibank Phone Number

Call Citibank customer service faster with GetHuman

800-374-9700
Customer service
Current Wait: 25 دقيقة (16m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
Get to a live person fastest: اضغط على 0 في كل مطالبة ، وتجاهل الرسائل أو كرر "ممثل"

Reasons customers like you called recently

I need help resetting my password without my debit card I'm still waiting on it in the...
citibank says i have an open credit card with a $**.** balance. I do not own a credit c...
Received a fraudulent email from "citibank"
I am having trouble logging into my account
Citibank app login issue
I need to update my address.
Account blocked need to send verification of my identity to unblock account . Send pict...
Not a Citibank customer. Can't reach a person. We get * calls a day telling me to chec...
Yes i'm a contractor and i'm trying to verify that this check through citibank is good...
I Have * European Citibank COrporate Credit cards and recently moved to the US. I have...
I am trying to find out if a cashier's check I have is still valid. The check is dated...
Hello, I am a client of Priorbank (subsidiary of Raiffeisen Bank International AG) S.W...
Buongiorno, ad oggi non ho ancora ricevuto il codice MTCN, per poter incassare la pensi...
Buongiorno, ad oggi non ho ancora ricevuto il codice MTCN per poter incassare la pensio...
I was late on * payment and my credit and my score droped ** points I havent had a late...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Citibank's Phone-Based Customer Care

Citibank provides consumer banking and financial services in 19 countries, including the United States. As is true of many large banks, Citibank gets a lot of calls to its customer support team.

Why do People Call Citibank Customer Support?

People call Citibank customer support for a range of reasons, including:

  • Questions about opening accounts
  • Getting information about taking out a loan
  • Reporting fraud and identity theft
  • Applying for a credit card
  • Assistance with an existing credit card
  • Help and questions about investment, savings, checking and loan accounts
  • Informing Citibank about a move or travel

Best Tips for Calling Citibank Customer Support

Citibank has multiple toll-free lines for different customer service concerns. In addition, Citibank also has different TTY/TDD lines as well. Calling the right number can shorten the amount of time you have to spend on the phone and help ensure that your issue is resolved quickly.

When you call, make sure you have your debit or credit card with you. If you are calling about a checking or savings account, make sure you also have your account number, which can be found on your paper checks or an account statement. Having this information can help the customer service representative bring up your account.

How do People Feel About Their Calls to Citibank Customer Support?

Citibank has received high marks for customer satisfaction by media outlets and industry analysts, such as Bankrate and ACSI. It should be noted that some consumers have expressed dissatisfaction with being able to talk to a human when calling. Others are unhappy with issues that go unresolved for days and weeks, with different customer support representatives giving conflicting information.

Media Reports

A consumer advocate working for the New York Post recently featured a story about a Citibank credit card holder who was trying to deal with several fraudulent charges to his card. According to the cardholder, Citibank failed to properly investigate the charges, even after several months of back and forth. The situation was resolved, but only after the consumer advocate got involved.

What Kind of Issues Can Citibank Customer Service Resolve Over the Phone?

As is true of most modern banks, Citibank offers a wide range of banking services online and by phone. These issues include:

  • Checking and inquiring about bank balances
  • Expediting services, such as replacement credit and debit cards
  • Questions about loans
  • Closing or opening an account
  • Verifying and disputing purchases and charges
  • Account type changes and upgrades
  • Updating personal information
  • Noting credit and debit card accounts when you travel overseas

It's important to note, however, that there are situations in which a relatively straightforward customer service request is complicated by unusual or out of the ordinary factors. In these cases, a phone representative may not be able to assist you.

What Issues Can't Be Resolved by Calling Citibank?

There are some issues that can't easily be resolved by Citibank's telephone customer service team. These issues may involve the need for banking customers, or bank representatives, to sign physical documents or have these signatures witnessed by a banker or notary. If you need to remove someone from an account or handle a similar issue, you may have to visit a local branch.

There are also some banking products that you may need to purchase directly at a branch, such as cashier's checks and money orders.

What do I do if Dissatisfied with my Call to Citibank?

If you get off the phone with a Citibank customer support representative feeling frustrated with a lack of resolution, don't fret. You still have options.

First, take a few moments to collect yourself. Then, write down what happened during the call. Try to remember what you asked for and the responses you received. Having this information in front of you can help you describe your predicament to other customer service representatives.

Write down your goals: What is your preferred resolution as a result of your calls? These can be helpful in keeping future calls or communications on track.

Next, try the following:

  • Call Citibank again. The next customer service representative that you speak to might be better trained or more experienced.
  • Try an alternate way of getting in touch with Citibank. Citibank offers a live chat option on its website, which provides you with a written record of your customer service chat, something that can be useful if you need to escalate your case. It is also possible to correspond with Citibank via postal mail.
  • Citibank is active on social media. Try getting the attention of a member of their social media team on Facebook or Twitter.
  • Visit a local Citibank branch. While this requires a bit more effort, it may be easier to explain your issue when face-to-face with a banker. This option also allows you to bring in documents that are relevant to your case without having to send them electronically or by fax.

Customer Number 800-374-9700 - by the Numbers

رقم الهاتف للاتصال800-374-9700
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصال24 ساعة ، 7 أيام
أفضل وقت للاتصال8:15 صباحا
انتقل متاهة الهاتف إلى إنساناضغط على 0 في كل مطالبة ، وتجاهل الرسائل أو كرر "ممثل"
متوسط الانتظار
الانتظار الحالي25
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف ، الويب ، الدردشة ، تويتر
جودة الاتصال79%
جودة المساعدة82%
تصويت العملاء7,866
تم آخر تحديث للمعلوماتSun Oct 17 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Citibank's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى Citibank ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل Citibank مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ Citibank لأن 93,786 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-374-9700 Dispute a Charge, Replacement Card, Get Banking Help, Account Access, Make a Payment ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال Citibank الذي تتصل به موظفين من Texas, Missouri, Virginia, Kentucky وهو مفتوح 24 hours, 7 days وفقًا للعملاء. في المجموع ، يمتلك Citibank 7 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى Citibank ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting Citibank - by phone or otherwise

في حين أن 800-374-9700 هو أفضل رقم مجاني لـ Citibank ، هناك 10 طرق إجمالية للاتصال به. الطريقة التالية الأفضل للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Citibank آخرين ، هي الاتصال 800-274-6660 برقم هاتفهم لقسم الكشف عن الغش. بالإضافة إلى الاتصال ، فإن الخيار المفضل التالي للعملاء الباحثين عن المساعدة هو عبر Online Help لـ Customer Service. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال بـ Citibank ، فيرجى إخبارنا حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Citibank.

What is GetHuman's Relationship to Citibank?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Citibank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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