DirecTV Phone Number

Calling DirecTV customer service faster by GetHuman

888-238-3712
Customer service
Current Wait: 25 دقيقة (23m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 3:30pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
الاعتراض على تهمةإلغاء حسابانقطاع الخدمةدعم فنياستفسار عن الدفعA different issue
Get to a live person fastest: اضغط 2 لطلب خدمة جديدة ، أو اضغط 1 لخدمة العملاء ، أو اضغط 3 لسماع العروض الترويجية الحالية
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Reasons customers like you called recently

Getting an error (***)—No cable for two days. Cable just stiopped workoing randomly (no...
منذ ٣ ساعات
my promotion ended and i am paying too much for service. I am looking for a promotion...
منذ ٤ ساعات
My promotion ended and i am paying too much now for service. I want a new promotion or...
منذ ٤ ساعات
I need to talk about my bill
منذ ١٠ ساعات
I received an email on ********* confirming my conversation with their social media dep...
منذ ١١ ساعة
I have an outstanding balance I would love to pay off.
منذ ١١ ساعة
Activating TV receiver.
منذ يوم واحد
Signal and satellite not together . This is third time and every time tech has to come...
منذ يوم واحد
I am a direct tv customer for about * years now, I pay $***.** a month why am I seeing...
منذ يوم واحد
I need an installer to reposition my Direct TV satellite dish. Was removed for home imp...
منذ يوم واحد
how do I get HBO MAX streaming on my tv set - I have a subscription to HBO with my Di...
منذ ٣ أيام
There is a youtuber called ARMCHAIR DETECTIVE and he is livestreaming the launch from y...
منذ ٣ أيام
All of my TV's say unable to connect to a server
منذ ٣ أيام
Want to change type of service
منذ ٣ أيام
Screen stopped working and will not reboot
منذ ٤ أيام
See more recent reasons for callingHelp me with my issue
How to call DirecTV

Our Editor's Notes on DirecTV's Phone-Based Customer Care

DirecTV is a provider of satellite television services. Acquired by AT&T in 2015, DirecTV has over 20 million subscribers. Prospective and current customers have the option of setting up new accounts or managing their current services using DirecTV's telephone customer service.

Why Do Consumers Call DirecTV Customer Support?

Consumers call DirecTV customer service for a range of reasons, including:

  • Ordering new service
  • Changing or canceling service
  • Technical issues with current service
  • Billing issues

While many of these issues can be managed online, some customers prefer speaking with a live person. DirecTV understands this and offers extended hours for customer service calls every day of the week.

When is DirecTV Customer Service Available by Phone?

General customer service and new customer set-up are available every day from 8 am to 12 am eastern time. Technical support is available 24 hours a day, seven days a week. Telecommunication Relay Service (TRS) is also available. This information applies to residential accounts: Business accounts are set up and serviced by a different division.

How Do People Feel About DirecTV Phone Customer Service?

At one time DirecTV was well known for high levels of customer satisfaction and there are many reports online from DirecTV users who are happy with their overall service, as well as their experience with phone-based DirecTV customer service.

On the other hand, some feel that the quality has slipped since the AT&T merger. Some individuals have complained that DirecTV customer service does not provide consistent care to its customers.

Another complaint is that the DirecTV phone systems do not keep appropriate records of calls. Failure to keep detailed call logs can result in customers having to tell their "story" to multiple agents, which can be frustrating.

Media Reports

There have been some media reports about DirecTV offering pay-per-view and sports channel deals and then not honoring the deal, charging the customer instead. In one case, a customer was promised a free sports channel and was charged for it. After requesting cancelation of service, the customer was charged an early termination fee.

Another case involved a customer whose roof was damaged by DirecTV. DirecTV offered to pay for repairs but repeatedly ignored requests for compensation after the customer had hired the approved contractor and paid the repair bill herself. Telephone representatives were particularly inept at handling the case, promising to call back and failing to do so.

In these cases, DirecTV was eventually able to work things out with customers, though third parties had to get involved.

What Kind of Issues can DirecTV Customers Handle Over the Phone?

Many issues, including technical and equipment problems, can be managed via DirecTV's customer service call center. These issues include:

  • Setting up and changing service
  • Canceling service and arranging for equipment return
  • Billing issues
  • Reports of technical and equipment issues, such as poor reception or sound
  • Scheduling technician appointments

What Can't be Managed Over the Phone?

While many reception issues can be diagnosed and addressed remotely, others require repairs or equipment replacement. In such cases, a phone representative will help to arrange for a technician visit or a way to send back malfunctioning equipment.

Technical Support Phone Tips

DirecTV advises callers with technical support questions to call from a room where they can be in front of their television set with a receiver in hand. This makes it easier for the representative to work with the caller to determine and, hopefully, resolve any issues with reception and equipment.

General Support Tips

Like many companies, DirecTV can use caller ID to identify you when calling, provided that your phone number is associated with your account. In cases where you are calling from a phone that is not associated with your account, it can be helpful if you have a recent bill handy so that you can provide the representative with your account number.

What Can You Do if DirecTV Phone Reps Can't Help?

Sometimes, and despite your best efforts, you may find it impossible to get your issues resolved with DirecTV over the phone. If you are in this situation, don't fret: You have other options for communicating with DirecTV customer service.

  • Visit the DirecTV website and request a live chat or post your issue on the site's community forum. Text-based communication has the advantage of providing you with a paper trail, which might be useful in further conversations.
  • Contact DirecTV on Twitter or Facebook. DirectTV customer service is managed on Twitter by @ATTHelp. As with live chat or community forum posts, social media communication can provide you with a written record of your communications.
  • Visit an AT&T retail store in your area. Call in advance if you need to set an appointment, or to clarify that their staff can work with you on a DirecTV issue.

Another option is to call back. Customer service representatives are individuals and some may be better than others at understanding and resolving your concerns.

Customer Number 888-238-3712 - by the Numbers

رقم الهاتف للاتصال
888-238-3712
إعادة الاتصال متاح
نعم
تم التقاط المكالمة من قبل شخص حقيقي
نعم
القسم الذي تتصل به
خدمة الزبائن
ساعات مركز الاتصال
من الإثنين إلى الجمعة ، من 8 صباحًا إلى 1 صباحًا ، السبت 8 صباحًا - 10 مساءً ، الأحد 8 صباحًا - 10 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال
3:30pm
انتقل متاهة الهاتف إلى إنسان
اضغط 2 لطلب خدمة جديدة ، أو اضغط 1 لخدمة العملاء ، أو اضغط 3 لسماع العروض الترويجية الحالية
متوسط الانتظار
الانتظار الحالي
25
الرتبة (من بين أرقام الهاتف)
1
الترتيب (العام)
1
طرق بديلة
الهاتف ، الدردشة ، الفيسبوك ، تويتر ، الويب
جودة الاتصال
69%
جودة المساعدة
37%
تصويت العملاء
74,386
تم آخر تحديث للمعلومات
Sun May 31 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

DirecTV's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى DirecTV ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل DirecTV مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ DirecTV لأن 226,548 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 888-238-3712 Dispute a Charge, Cancel Account, Service Outage, Technical Support, Payment Inquiry ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال DirecTV الذي تتصل به موظفين من Colorado, Idaho, Montana, Texas, Oklahoma, Philippines وهو مفتوح Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST وفقًا للعملاء. في المجموع ، يمتلك DirecTV 7 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى DirecTV ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting DirecTV - by phone or otherwise

على الرغم من أن 888-238-3712 هو أفضل رقم مجاني لـ DirecTV ، إلا أن هناك 11 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء DirecTV الآخرين ، هي من خلال الاتصال برقم هاتف 800-531-5000 لقسمهم خدمة الزبائن. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 800-531-5000 مقابل خدمة الزبائن. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال DirecTV فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for DirecTV.

What is GetHuman's Relationship to DirecTV?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DirecTV. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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