Does Identity Guard offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-11pm, Sat 9am-6pm EST.The least busy day is Tuesday, and the most busy day is Wednesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Identity Guard below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Identity Guard phone number to document the phone system.
Here is how our research team describes the way the Identity Guard phone system greets you: All of our calls are recorded for training and quality assurance purposes. Please wait while we connect you to the next available specialist.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Identity Guard's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling IdentityGUARD, a leading identity theft protection service.
Did you know you can also reach us through chat? Our chat service is available from nine AM to five PM eastern time.
Simply go to your login screen and click the chat button at the top right of your screen.
All of our calls are being recorded for training. Your call is very important to us Please wait for the next available agent.
All of our calls are recorded for training and quality assurance purposes."
Excerpt from a call with Identity Guard
Thursday, January 2, 2025 6:36 PM
What are the hours and when should I call?
Identity Guard operates the call center for this 800-452-2541 phone number Mon-Fri 8am-11pm, Sat 9am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Identity Guard at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Identity Guard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Identity Guard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Identity Guard is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Identity Guard is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Identity Guard staffs the call center well on Tuesday.
Why Customers Call Identity Guard
If you have time to do a bit of reading before you call Identity Guard, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Identity Guard customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Identity Guard, and their purpose. Are any of these similar to the reason you are trying to call?
Account status inquiry: "I'm not even in your system, and you guys are billing me nineteen ninety nine a month."
- From a call lasting 7m 17s , Jan 2, 2025 6:36 PM
Account billing inquiry: "I thought I had an account with you guys."
- From a call lasting 5m 56s , Jan 2, 2025 6:22 PM
Unauthorized charges dispute: "I've been charged for it, and I never did apply for that."
- From a call lasting 7m 18s , Jan 10, 2024 4:16 PM
Account suspension: "I got an email saying that my account was suspended or something."
- From a call lasting 2m 15s , Jan 5, 2024 5:21 PM
Information about why customers call Identity Guard is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Identity Guard will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Identity Guard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Identity Guard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Identity Guard agent. This phone number is Identity Guard's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-452-2541 include and other customer service issues. Rather than trying to call Identity Guard first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Identity Guard has 1 phone number. It's not always clear what is the best way to talk to Identity Guard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Identity Guard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Identity Guard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.