Metro PCS Phone Number

Calling Metro PCS customer service faster by GetHuman

888-863-8768
Customer service
Current Wait: 47 دقيقة (16m avg)
Hours: Mon-Sat 9am-7pm EST; best time to call: 9:00am
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Reasons customers like you called recently

for some reason the passcode has changed by itself why? how?
Lost phone need to switch to new phone
I need an extension on phone number **********
No wifi connection an I have unlimited data plan
Need to speak with a customer service agent I went to go pay my bill was not aware of t...
I'm wanting to remove a line from my plan. Whenever I attempt to do this nothing change...
I just want to change my phone number cause my ex want stop calling and I blocked him a...
Need to activate phone
Just got a phone in from my insurance warranty and I need to activate the service
Activate the replacement phone I just got
I want to change my cell phone number
I need to unblock my PHONE I'm traveling overseas
I'm trying to change my address from ***** Shadow Way*San Antonio Texas ***** to**** We...
I will go to a store and cancel my service because Iam very disappointed
I can't believe the service you giving me
See more recent reasons for calling

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How to call Metro PCS

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

رقم الهاتف للاتصال888-863-8768
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى السبت من 9 صباحًا إلى 7 مساءً بالتوقيت الشرقي القياسي
أفضل وقت للاتصال09:00
انتقل متاهة الهاتف إلى إنسانمباشرة للإنسان
متوسط الانتظار
الانتظار الحالي47
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف ، الويب ، الفيسبوك ، تويتر
جودة الاتصال77%
جودة المساعدة57%
تصويت العملاء26,463
تم آخر تحديث للمعلوماتThu Apr 08 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى Metro PCS ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل Metro PCS مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ Metro PCS لأن 716,676 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 888-863-8768 Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service, Account Restricted ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال Metro PCS الذي تتصل به موظفين من Dallas وهو مفتوح Mon-Sat 9am-7pm EST وفقًا للعملاء. في المجموع ، يمتلك Metro PCS 4 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى Metro PCS ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting Metro PCS - by phone or otherwise

على الرغم من أن 888-863-8768 هو أفضل رقم مجاني لـ Metro PCS ، إلا أن هناك 7 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Metro PCS الآخرين ، هي من خلال الاتصال برقم هاتف 214-265-2550 لقسمهم مكاتب الشركات. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 214-265-2550 مقابل مكاتب الشركات. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال Metro PCS فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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