SafeLink Phone Number

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800-378-1684
Customer service
Current Wait: 26 دقيقة (20m avg)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST; best time to call: 8:05am
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Reasons customers like you called recently

I'm wanting to transfer my benefits from my old phone to my new phone and I can't get a...
Having a problem getting a phone I qualify for a phone but every time your representati...
LG phone has SIM PUK locked
Need a new phone cause I lost mine
I need to change my physical address for my phone delivery that's said to arrive in * d...
I just want to know where my phone is that was being sent to me through FedEx
hi ,I need to see if my new account phone was ever shipped. Approved *****. Told wait...
My service has been disconnected, and need to reactivate it with this same phone number...
My phone had been stolen please I need new one
My phone wil not turn on, if fflasheslike it is trying On but I think it’s stuck in a loop
I use to be safelink customer many years ago i recently signed back up it said i shoul...
Want a free phone from apple
I called for the free BBC updated phone. I wanted to keep my same number so the woman I...
have not received the phone, ** business days now. Told *-**. Just want to speak with s...
My safe link phone is not letting calls in or out
See more recent reasons for calling

Help me with my issue

How to call SafeLink

Our Editor's Notes on SafeLink's Phone-Based Customer Care

SafeLink, also known as SafeLink Wireless, is a mobile phone service and a subsidiary of TracFone. Unlike some of TracFone's other companies, Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households.

Why do People Call SafeLink Customer Service?

People call SafeLink customer support for a range of reasons, including:

  • Checking eligibility for service
  • Enrolling in the program
  • Technical support
  • Changing service plans
  • Ending service

When Can I Call SafeLink Customer Support?

If you want to enroll in SafeLink or have questions about your plan, including the need to make plan changes, call SafeLink Monday through Saturday, 8:00 am to 10:00 pm Eastern time. Sunday hours are 8:00 am through 7 pm Eastern time.

SafeLink offers technical support seven days a week from 8:00 am to 12:00 am Eastern standard time.

Tips for Calling SafeLink Customer Support

There are several things you can do to make your call to SafeLink more successful:

  • Be sure to call the correct department. SafeLink technical support has a dedicated number, as does the enrollment and plan change department.
  • If you are already a SafeLink customer, the company asks that you have your serial number or Safelink Wireless phone number handy so that the customer service representative who takes your call can look up your account.
  • Have a pen and paper handy so that you can take notes during your call. You may need this information if you have to get back in touch with SafeLink regarding your concern.

How do Customers Feel About Their Calls to SafeLink Customer Support?

As is true with many companies, there seems to be a range of customer opinions regarding the quality of phone-based customer service provided by SafeLink. Some customers appear to be satisfied by the solutions and technical support offered by SafeLink while others have complaints.

The most common complaint is that representatives are often poorly trained and unable to respond to unique issues. Some claim that the agents are speaking from a script and seem unable or unwilling to address customer concerns.

Another concern is the transferability of SafeLink service to unlocked phones. Some customers experience frustration with technical support's inability to assist when the customer has difficulty getting their service to work with a device that they already own or have recently purchased.

One issue that is unique to SafeLink and other providers of LifeLine phone service is that people must qualify for the program. This means that an applicant must provide SafeLink with proof of eligibility, such as a copy of a benefits card, to SafeLink before receiving a phone or switching on service. In addition, SafeLink customers must recertify periodically to retain their LifeLine benefits.

Unfortunately, some customers complain that SafeLink doesn't process their documentation for enrollment in a careful or timely manner. This can cause delays in qualifying for service or getting one's enrollment recertified.

What Kind of Issues Can SafeLink Customer Service Resolve?

SafeLink technical support and customer service can resolve many issues that mobile phone customers encounter. Representatives can qualify and enroll you for the service, help you understand the plans available to you, and assist with any questions that you may have.

If you are having problems with your phone, SafeLink technical support can assist with diagnostics and direct you on getting your phone repaired or replaced. Should your phone repair or replacement, you will need to send or take your phone to a SafeLink center.

What Can I do If I am Unhappy With my Call to SafeLink?

If you call SafeLink technical support or customer service and you can't get your issue resolved, don't give up. There are several things that you can do to resolve your situation.

First, though, it is a good idea to write down what happened during your original call. Next, describe what you are calling SafeLink about and how you would like your case to be resolved. Having this information in front of you when you call back can be helpful in keeping your conversation on point.

Next, call back: Explain to the representative that you've called before and what happened on that call. Refer to your notes and describe your situation and what you'd like to happen. Keep in mind that representatives have different levels of experience and training. The next representative you speak to may be able to provide a resolution simply because he or she has a better understanding of how SmartLink and its phones operate.

Another option is to engage in live chat over the SmartLink website. Initially, your request will be responded to by a bot. The bot can provide simple answers to your questions, but can also direct you to a live agent. One advantage to live chat is that

Finally, if you find that neither live chat nor phone support has resolved your problem, you can send a letter via postal mail to the company's Oregon office.

Customer Number 800-378-1684 - by the Numbers

رقم الهاتف للاتصال800-378-1684
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى السبت من 8 صباحًا إلى 10 مساءً ، وتوقيت الشمس من 8 صباحًا إلى 7 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال8:05 صباحا
انتقل متاهة الهاتف إلى إنساناضغط 1 ، ثم استمر في الضغط على 0 حتى يتم نقلك
متوسط الانتظار
الانتظار الحالي26
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف والدردشة والويب والبريد الإلكتروني
جودة الاتصال74%
جودة المساعدة39%
تصويت العملاء64,760
تم آخر تحديث للمعلوماتTue Sep 21 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى SafeLink ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل SafeLink مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ SafeLink لأن 338,994 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-378-1684 Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال SafeLink الذي تتصل به موظفين من California, Georgia, India وهو مفتوح Mon-Sat 8am-10pm, Sun 8am-7pm EST وفقًا للعملاء. في المجموع ، يمتلك SafeLink 4 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى SafeLink ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting SafeLink - by phone or otherwise

في حين أن 800-378-1684 هو أفضل رقم مجاني لـ SafeLink ، هناك 7 طرق إجمالية للاتصال به. الطريقة التالية الأفضل للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء SafeLink آخرين ، هي الاتصال 800-867-7183 برقم هاتفهم لقسم استكشاف الأخطاء وإصلاحها. بالإضافة إلى الاتصال ، فإن الخيار المفضل التالي للعملاء الباحثين عن المساعدة هو عبر 800-867-7183 لـ استكشاف الأخطاء وإصلاحها. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال بـ SafeLink ، فيرجى إخبارنا حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for SafeLink.

What is GetHuman's Relationship to SafeLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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SafeLink Contact Info

All SafeLink contacts
SafeLink رقم الهاتفBEST
SafeLink الدردشة المباشرة
SafeLink دعم البريد الإلكتروني
SafeLink مكتب المساعدة
General customer information

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