US Citizenship & Immigration Service (USCIS) Phone Number

Calling US Citizenship & Immigration Service (USCIS) customer service faster by GetHuman

800-375-5283
Customer service
Current Wait: 7 دقيقة (6m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: اضغط على 1 للغة الإنجليزية ، ثم قل "إعادة جدولة موعدي للقياسات الحيوية" ، ثم قل "قل" المقاييس الحيوية "" ، ثم قل "لا"

Reasons customers like you called recently

Hi ma’am*Sir I am petitioning my mother in the Philippines.. I would like to follow up...
My husband and I are permanent US residents and left for India in December ****. Short...
CHeck status of missing green card*case receipt Number IOE**********
Subpoena question, would like to verify authenticity
SRC********** - Not received the RFE document, it sent on May **th. Received other appl...
I need my work permit or start my clock
I need to find how to sponsor temporary and permanent work visas for potential employee...
Hi my name is Esther we are four in our family we would like to migrate to the USA our...
We were assigned an inconvenient date for the Naturalization Oath Ceremony. We are call...
My case is beyond processing time,and I have been trying to call it’s only the robot th...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

رقم الهاتف للاتصال800-375-5283
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الجمعة ، من 8 صباحًا حتى 6 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال8:15 صباحا
انتقل متاهة الهاتف إلى إنساناضغط على 1 للغة الإنجليزية ، ثم قل "إعادة جدولة موعدي للقياسات الحيوية" ، ثم قل "قل" المقاييس الحيوية "" ، ثم قل "لا"
متوسط الانتظار
الانتظار الحالي7
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف والبريد الإلكتروني والويب
جودة الاتصال61%
جودة المساعدة80%
تصويت العملاء5,924
تم آخر تحديث للمعلوماتThu Jun 10 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى US Citizenship & Immigration Service (USCIS) ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل US Citizenship & Immigration Service (USCIS) مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ US Citizenship & Immigration Service (USCIS) لأن 42,726 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-375-5283 File Application, Schedule Appointment, Check Application Status, Request Replacement Document, Ask for Immigration Help ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال US Citizenship & Immigration Service (USCIS) الذي تتصل به موظفين من California, Nebraska, Texas, Vermont وهو مفتوح Mon-Fri 8am-6pm EST وفقًا للعملاء. في المجموع ، يمتلك US Citizenship & Immigration Service (USCIS) 2 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى US Citizenship & Immigration Service (USCIS) ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

في حين أن 800-375-5283 هو أفضل رقم مجاني لـ US Citizenship & Immigration Service (USCIS) ، هناك 4 طرق إجمالية للاتصال به. الطريقة التالية الأفضل للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء US Citizenship & Immigration Service (USCIS) آخرين ، هي الاتصال 212-620-3418 برقم هاتفهم لقسم خدمة العملاء الدولية. بالإضافة إلى الاتصال ، فإن الخيار المفضل التالي للعملاء الباحثين عن المساعدة هو عبر SCOPSSCATA@dhs.gov لـ Customer Service. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال بـ US Citizenship & Immigration Service (USCIS) ، فيرجى إخبارنا حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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