USAA Phone Number

Calling USAA customer service faster by GetHuman

800-531-8722
Customer service
Current Wait: 107 دقيقة (89m avg)
Hours: Monday - Friday 7am-5:30pm CST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: عندما تبدأ المطالبات الصوتية ، اضغط على # ، ثم أدخل الرقم الداخلي المكون من 5 أرقام ثم اضغط على # مرة أخرى. سينقلك الإنسان إلى القسم الصحيح.

Reasons customers like you called recently

You must fully know that I have moved and my current address is *** Chestnut St., Monto...
I am trying to modify my coverage due to moving out and I set my new policy effective d...
Hello , all parties to action , captain , *:*********** ********* run ss*, to murder us...
Auto insurance quote.
I need to know why my bill is so very very high and I need to get a new quote
Thank you for all your help through the years. I need a replacement card for my debit A...
I have never received anything about this. How did I get signed up for this ? What is t...
We live in Texas. We lost all of our shrubs bushes in the February freeze. Would that b...
i tried to log in to my account and was told my account is locked. i can not call usaa...
can't access my account
There are approximately ** legislative bill to suppress voter participation in Texas...
I just arrived in Mexico and at an apartment and my card is declined
My wife was hit by a USAA policy holder. The vehicle looks to be totaled and I need to...
My bill changed to be about $** more expensive than usual. The only thing I changed was...
Locked out of my account
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on USAA's Phone-Based Customer Care

USAA provides a range of financial services including loans, investment products, and insurance to both active-duty service members and veterans. With over 12 million members, it isn't surprising that USAA gets a lot of calls to its customer service departments.

Because USAA works with service members and their families, it also maintains a separate phone line for those who are being, or have been, deployed.

Why Do People Call USAA Customer Support?

People call USAA customer support for many different reasons, including:

  • Questions about opening an account
  • Making changes to or closing an account
  • Purchasing products and services
  • Help with credit cards
  • Loan issues
  • Deployment concerns

Best Practices for Calling USAA Customer Service

Before calling USAA, make sure you are prepared for the call. Be prepared to take notes, either with pen and paper, your computer, or a note-taking app on a phone or tablet. Have any necessary information in front of you, including account numbers and relevant correspondence.

USAA has multiple divisions, each with its own customer service department. While it is possible to call a division directly, you don't have to. USAA's phone system can direct a call to its main toll-free number to any customer support department within the organization.

When you call, you'll be asked for your USAA number or, as an alternative, your Social Security number. From there, you can ask a question and you'll be directed to the appropriate department.

If you would prefer to speak to an agent right away, say "representative" or push 0. On the other hand, if you don't mind working with the automated system, but prefer to use touchtone rather than voice activation, hit *8 on your phone.

How Do People Feel About Calling USAA Customer Support?

Customers of USAA bank report that they sometimes experience difficulties working with USAA's customer service representatives. These difficulties may include not being able to get to a human on the phone, long wait times and having to make multiple calls to get an issue resolved. There are, however, other reports that indicate a high level of satisfaction with USAA customer service.

What Kind of Issues Can USAA Phone-Based Customer Service Resolve?

Many standard financial service issues can be resolved by phone with the USAA. These include getting questions answered about products and memberships, checking balances and payment dates, and initiating investigations of fraud, identity theft, or inappropriate charges. Insurance customers can also call about claims and appeals.

What Issues Can't Be Resolved Over the Phone?

In some cases, a physical signature may be required on forms and documents. In addition, your presence may be required for some customer service issues, including opening, closing, or transferring accounts. In addition, you may be required to mail or bring in original documents if electronic copies are not acceptable.

What Can I Do if My Call to USAA Customer Service Is Unsuccessful?

If you hang up after a call with USAA and feel as though your case was not resolved properly, don't give up. You have options for getting the help you need.

Before doing anything else, and if you didn't take notes during your first call, write down or type out what happened. This information can be helpful if you have to escalate your case.

After writing down what happened during your first contact, consider what your ideal resolution might be and then write this down as well. Having a "goal" resolution in front of you can help keep your conversation on track.

Next, try calling back. The next representative that you speak to might be in a better position to resolve your situation or give you the information that you need.

If USAA's customer support representatives can't resolve your issue, you may need to try a different approach:

  • Visit a financial center: USAA operates brick & mortar financial centers near some military bases. If you live near one of these, arrange to visit and speak with a USAA representative in person.
  • Try sending a message through USAA's online help center. This option provides you with a written record of your communication, which may be what is needed to secure a resolution.
  • Another option is to get in touch with USAA via its social media accounts. As with sending a message, this alternative to calling provides you with a written log of your conversation with a USAA representative.
  • USAA provides mailing addresses for all of its departments. Sending a letter via postal mail, with tracking, is another option for achieving your desired resolution.

Note: If you are calling USAA to get information, not to handle a specific request or problem, you may have better luck using USAA's virtual assistant, which you can find on its website. The virtual assistant may be able to quickly and efficiently get you the information that you are looking for.

Customer Number 800-531-8722 - by the Numbers

رقم الهاتف للاتصال800-531-8722
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهالمطالبات
ساعات مركز الاتصالمن الإثنين إلى الجمعة من 7 صباحًا إلى 5:30 مساءً بالتوقيت المركزي القياسي
أفضل وقت للاتصال8:30am
انتقل متاهة الهاتف إلى إنسانعندما تبدأ المطالبات الصوتية ، اضغط على # ، ثم أدخل الرقم الداخلي المكون من 5 أرقام ثم اضغط على # مرة أخرى. سينقلك الإنسان إلى القسم الصحيح.
متوسط الانتظار
الانتظار الحالي107
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف ، الويب ، الفيسبوك ، تويتر
جودة الاتصال77%
جودة المساعدة56%
تصويت العملاء5,256
تم آخر تحديث للمعلوماتMon Apr 12 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

USAA's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى USAA ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل USAA مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ USAA لأن 146,520 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-531-8722 Coverage Questions, Cancel Account, Make a Claim, Check on a Claim, Roadside Assistance ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال USAA الذي تتصل به موظفين من Arizona وهو مفتوح Monday - Friday 7am-5:30pm CST وفقًا للعملاء. في المجموع ، يمتلك USAA 4 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى USAA ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting USAA - by phone or otherwise

على الرغم من أن 800-531-8722 هو أفضل رقم مجاني لـ USAA ، إلا أن هناك 7 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء USAA الآخرين ، هي من خلال الاتصال برقم هاتف 800-531-6095 لقسمهم خدمة الزبائن. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 800-531-6095 مقابل خدمة الزبائن. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال USAA فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for USAA.

What is GetHuman's Relationship to USAA?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like USAA. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!