Ancestry.com Customer Service

Hacks for calling & contacting them faster, tips for common issues & reviews

Get guidance for specific issues

Contacting Ancestry.com

All Ancestry.com Contact Information
Compare Ancestry.com's phone number, email address, and help-desk.
If you'd rather chat with a real person, we partner with a company based on the West Coast that provides tech support experts 24/7. Enjoy a $1 one-week trial membership and chat with a live techician now. Get live expert help now.

Recently Reported Customer Problems

I want to CANCEL my subscription.*It was a mistake for me to enroll**I tried to log on...
I upgraded to international and now i can't figure out how to use it. I want to access...
how to add subject to tree so , to receive history found on birth name, adopted name, t...
I want to buy ancestry at **% for * months and they can't help me because of my *email...
I ordered a DNA test kit about a week ago, and it is taking too long to arrive!
I just re-activated my canceled account at Ancestry.com using a promotional offer. The...
I never received my * kits.
I thought I had a ** month subscription but my email says *. I would like to go back to...
I cancelled my membership on ******** and i have not receieved credit of $**.** My conf...
When i sent my dna in - i put my married name and not my maiden name ! Can i change...
I haven’t been able to access my account tried the chat with Rebecca and Clair they cou...
Took money out my account I’m not registered
See all reported issues

Get help with my issue

Ancestry.com Customer Reviews

I tried to access the website over the weekend as my subscription...

About Ancestry.com

أنت تبحث عن Ancestry.com خدمة عملاء ، لذلك ربما تعرف بالفعل من هم. ولكن من المفيد الحصول على فكرة عن حجمهم وكيف تبدو عملية الدعم الخاصة بهم إذا كنت أحد العملاء. Ancestry.com يمر أيضًا أو يرتبط بالأسماء Ancestry.com LLC, Ancestry. تعتبر جزءًا من القطاعات والصناعات التالية: Information Technology, Software & Services, Internet Software & Services. يرتبط Ancestry.com بعبارات مثل private, e-commerce & marketplaces, information technology & services, internet, technology, b2c بواسطة عملائها ومحللي الصناعة. منافستها ، في نظر العملاء ، هي شركات مثل Seniornet, Genealogy.com. يستخدمون 1,342 شخصًا وفقًا للعملاء في المعرفة.

What is the affiliation between Ancestry.com and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman's relationship is with consumers and not with Ancestry.com or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.

Get Answers From Real People

In case our tips aren't helping solve your problem, we partner with a San Francisco-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a real person now.
Talk to an Expert

Ancestry.com Overview

Compare to other companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!