ViaGoGo الأسئلة الشائعة للعملاء

Es tut uns leid, dass Sie Schwierigkeiten beim Löschen Ihrer Tickets haben. In der Regel können Sie Ihre Angebote in Ihrem Konto verwalten. Überprüfen Sie bitte die spezifischen Anweisungen für Ihre Region oder die Plattform. Wenn das Problem weiterhin besteht, finden Sie die aktuellsten Kontaktinformationen auf dieser Seite, um Unterstützung zu erhalten.

Compliance checks typically take up to 48 hours. However, the duration may vary based on specific circumstances surrounding the order.

To accept emailed tickets from a ViaGoGo seller, you typically need to open the email containing the tickets and follow the instructions provided within it. This usually involves downloading or printing the tickets, or accessing them through a link included in the email. Make sure to check your spam or junk folder if you don't see the email in your inbox.

You can check your email confirmation for the specific details of your purchase, including the section and seat numbers. Additionally, you can view your order history on your ViaGoGo account for more information regarding your purchased tickets.

If your account status shows "Hidden" due to "Running Compliance Checks," it means that our system is verifying your account for compliance with our policies. This process helps ensure the safety and security of our platform. It may take some time, and your account will be updated once the checks are complete. Thank you for your understanding during this procedure.