I am trying to transfer my mobile phones from ATT TO Xfinity. I have beenunsuceeful as...

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The issue in GetHuman-dlhlllen's own words
I am trying to transfer my mobile phones from ATT TO Xfinity. I have beenunsuceeful as Xfinity tells me that my phone installment plans have to be paid off and the phones unlocked by ATT. I presently have a credit balance that would cover the payoff amounts. However customer service tells me I cannot use the credit balance to do that. In order to get the phones unlocked. I wold have to send a separate payment to pay off the phones. That is not right. The money in the credit balance is sufficient to cover the payoff. It is my money and I should be able to use it to payoff the installment plans. As an aside. I am retired on SOCIAL SECURITY and do not have extra money laying around to payoff the installment plans separately!!!!

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AT&T U-Verse

مشكلة خدمة العملاء
Reported by GetHuman-dlhlllen
أبريل ٥، ٢٠٢٢ - منذ ٤ أشهر
Not resolved
شاهده عملاء 11 حتى الآن
مشكلة مشابهة لـ 274 آخرين
عملاء 0 الذين يتابعون ذلك

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