AT&T Wireless Phone Number

Call AT&T Wireless customer service faster with GetHuman

800-331-0500
Customer service
888-238-3712
زبائن الجدد
Current Wait: 35 دقيقة (33m avg)
Hours: Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST; best time to call: 8:15am
Get to a live person fastest: اضغط على 0 ثم 0 # ثم 0
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

I need a copy of my February **** bill
Calls are bing dropped and sometimes I can hear can not hear the caller and they cannot...
Calls are being dropped
Why was I billed for international long distance when I have the international day pass?
I ordered a corporate phone, I received two. I need to return one of the devices. It ha...
My phone number was suspended because ATT said there was suspicious activity. I need t...
I want to speak to someone in customer service to assist a friend in paying their billl!
My phone was suspended and I need help reactivating it. ATT says it was suspended due...
Can't upgrade my service over the web. Also it auto logs me out on my desktop.
I want to port my phone from my google fi plan over to my father's current at&t plan, k...
My bill should be ***.** a month why I'm I being charged..***.** ...not happy....will n...
I need account number and pin number for account please
My account online is not accepting my user name or password. I can't get into my accou...
My internet service is not working
See more recent reasons for calling

Help me with my issue

How to call AT&T Wireless

Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care

AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.

Why Do Customers Call AT&T Wireless Customer Support?

Consumers call AT&T Wireless for help with a range of issues, including:

  • Starting, changing and canceling service
  • Purchasing and upgrading devices
  • Technical support
  • Billing questions and issues
  • Arranging for equipment returns or repairs

AT&T Customer Service Phone Hours

AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.

There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.

AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.

Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.

AT&T Call Centers

AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.

How Do Consumers Feel About Calls to AT&T?

As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.

AT&T Wireless Customer Support Cases in the Media

One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.

In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.

Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.

What Can You Accomplish While on the Phone with AT&T Wireless?

Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:

  • Purchasing a new wireless plan, updating a current plan, or canceling service
  • Selecting and purchasing a new device
  • Getting technical support and information about returning a device for repair or replacement
  • Make a payment
  • Address billing and payment concerns

What Can't Be Done Over the Phone?

If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.

What Can You Do About an Unsuccessful Call to AT&T Wireless?

Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:

  • Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
  • Visit an AT&T store and speak to one of the associates about your concerns.
  • Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
  • Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
  • Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.

The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.

Customer Number 800-331-0500 - by the Numbers

رقم الهاتف للاتصال800-331-0500
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الجمعة ، من 8 صباحًا حتى 10 مساءً ، السبت-الأحد 7 صباحًا - 7 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال8:15 صباحا
انتقل متاهة الهاتف إلى إنساناضغط على 0 ثم 0 # ثم 0
متوسط الانتظار
الانتظار الحالي35
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف والدردشة والويب والفيسبوك
جودة الاتصال76%
جودة المساعدة65%
تصويت العملاء5,085
تم آخر تحديث للمعلوماتThu Sep 23 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T Wireless's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى AT&T Wireless ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل AT&T Wireless مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ AT&T Wireless لأن 72,204 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-331-0500 Overcharges on my account, Billing issue, Complaint, Change or cancel service, Service or technical issue ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال AT&T Wireless الذي تتصل به موظفين من India, Philippines, Montana, Colorado وهو مفتوح Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST وفقًا للعملاء. في المجموع ، يمتلك AT&T Wireless 10 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى AT&T Wireless ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting AT&T Wireless - by phone or otherwise

في حين أن 800-331-0500 هو أفضل رقم مجاني لـ AT&T Wireless ، هناك 14 طرق إجمالية للاتصال به. الطريقة التالية الأفضل للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء AT&T Wireless آخرين ، هي الاتصال 888-238-3712 برقم هاتفهم لقسم زبائن الجدد. بالإضافة إلى الاتصال ، فإن الخيار المفضل التالي للعملاء الباحثين عن المساعدة هو عبر 888-238-3712 لـ زبائن الجدد. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال بـ AT&T Wireless ، فيرجى إخبارنا حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.

What is GetHuman's Relationship to AT&T Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Help from a Live Person

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat With A Help Expert

AT&T Wireless Contact Info

All AT&T Wireless contacts
AT&T Wireless رقم الهاتفBEST
AT&T Wireless الدردشة المباشرة
AT&T Wireless مكتب المساعدة
AT&T Wireless على FB / Messenger
General customer information

More Company Phone Numbers

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!