T-Mobile Phone Number

Calling T-Mobile customer service faster by GetHuman

800-937-8997
Customer service
Current Wait: 24 دقيقة (24m avg)
Hours: Mon-Sun 6am-10pm EST; best time to call: 7:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
ترتيب الدفعالاعتراض على تهمةتحديث معلومات الحسابالوصول للحسابدعم الجهازA different issue
Get to a live person fastest: قل "ليس لدي خدمة" ثم "خدمة جديدة" ، ثم "ممثل".

Reasons customers like you called recently

I can’t sign into my key chain and I can’t approve my phone so I can get into my key ch...
منذ ٧ ساعات
I am still having issues with my tmobile service. While on a call the conversation from...
منذ يوم واحد
Network extender not working
منذ يوم واحد
Calling about an incorrectly billed amount which was sent to a collection agency
منذ يوم واحد
I want to know if I have insurance * accidental damage coverage on my phone.
منذ يومين
My son is on my t-mobile account and is entering the marine Corp and will be in Califor...
منذ يومين
I want to delete *lines off my account
منذ ٣ أيام
I need to reactive my account , but I am I’m Puerto Rico
منذ ٤ أيام
I want to register my iPhone on this account I changed my name to your iPhone
منذ ٤ أيام
So I ended up changing my cell phone to a iPhone ** I just want it documented in my bil...
منذ ٤ أيام
I need help with an issue
منذ ٥ أيام
I need to speak to somebody
منذ ٥ أيام
Last Saturday ********* $***.** was added to my account (***-***-****) this was done in...
منذ ٥ أيام
We are not getting texts until hours later. Also calls are being dropped repeatly for...
منذ ٦ أيام
Insurance*secondary line
منذ ٧ أيام
See more recent reasons for callingHelp me with my issue
How to call T-Mobile

Our Editor's Notes on T-Mobile's Phone-Based Customer Care

T-Mobile is the third-largest provider of wireless services in the United States. With over 84.2 million customers, it isn't surprising that its customer service department receives a lot of calls each day.

If you prefer to make customer support inquiries by talking to a live person, calling T-Mobile can be a quick and effective way to resolve your concerns and get back to your daily routine.

Why Would Somebody Need to Call T-Mobile Customer Support?

Customers call T-Mobile for a range of reasons, including:

  • Setting up, changing, or canceling wireless service
  • Adding additional services to a current plan
  • Questions about billing issues
  • Ordering a new phone
  • Technical support

How to Call T-Mobile Customer Support

If your issue does not require technical support, such as testing your mobile device, you can either call T-Mobile at its toll-free number or dial 611 from your T-Mobile phone. TTY service is also available.

On the other hand, if your issue requires technical support, T-Mobile asks that you try to call them from a device other than the one you are calling about. This allows the T-Mobile customer service representative to run tests on the device that is having problems.

It's important to note that T-Mobile has different numbers for its business and residential service divisions. In addition, T-Mobile also has a dedicated number for those who wish to report rural area call issues.

Finally, customers who are traveling overseas can call a dedicated international line for assistance. Calls to this line made from a T-Mobile device will not incur long-distance, roaming or airtime charges.

Phone-Based Customer Service Hours

T-Mobile Customer care representatives are available from 3 am to 10 pm Pacific time, daily. TTY service is available from 5 am to 10 pm Pacific time, daily.

How do Consumers Feel About Calling T-Mobile?

T-Mobile made a significant business comeback in 2018 by investing in its customer service department. Every aspect of customer care was considered and representatives received enhanced training that empowered them to meet customer needs.

For postpaid mobile customers, this meant being able to call a regional center of highly trained "expert" representatives who could provide quick, personalized service.

Consumer response to T-Mobile customer service is generally positive, although there are some negative reports, which is not unusual for a very large company. Areas of complaint sometimes involve representatives providing inaccurate information to callers.

Media Cases

One website reports that a customer was billed for service even after canceling. When the customer called to complain, he was given inaccurate information by the T-Mobile representative as to why he was billed.

It turned out that the contract terms may have given T-Mobile the right to bill for a certain amount of time after cancelation, the information given by both representatives, including the one who took the cancelation as well as the rep who provided a bad explanation, was inaccurate. After a third-party intervention, the case was resolved to the customer's satisfaction.

What Can T-Mobile Telephone Customer Support Do?

T-Mobile customer support, particularly for its postpaid customers, can assist with most customer concerns including:

  • Initiating new service
  • Helping customers select or modify current wireless plans
  • Assisting in upgrading devices or purchasing additional devices
  • Technical support, including running tests on devices
  • Addressing billing errors, questions, and concerns
  • Working with customers to set up payment plans

What Can't Be Handled Over the Phone?

If a customer has a product that is defective or damaged, he or she will need to return it to T-Mobile or a designated repair contractor, for service. A customer care representative can advise a customer on how to bring a phone in for service, or mail it to a service center.

What Can I do if my Call to T-Mobile Customer Service is Unsuccessful?

While T-Mobile has a strong track record of offering quality phone support, there are situations in which a customer may get off the line feeling that his or her case has not been resolved. Fortunately, there are several things that you can do to address this issue:

Live chat: Try using the live chat feature on T-Mobile's website.

Social media: Reach out over T-Mobile's social media platforms. The company has a team of customer care representatives to answer questions to get you some help.

Community forums: T-Mobile also has community forums that can be accessed through its website. Other customers, as well as T-Mobile reps, are on hand to answer questions and offer suggestions.

Note: The three options above allow you to communicate with T-Mobile in writing, which can be useful if you need a record of your conversations. In addition, some complex issues are more easily resolved via text-based communication.

Call back: The next T-Mobile customer service representative you speak to might be better trained or better informed, increasing your odds of a successful call.

Visit a T-Mobile store: T-Mobile store associates may also be able to help, particularly if you have a "hands-on" technical issue.

Customer Number 800-937-8997 - by the Numbers

رقم الهاتف للاتصال
800-937-8997
إعادة الاتصال متاح
نعم
تم التقاط المكالمة من قبل شخص حقيقي
نعم
القسم الذي تتصل به
خدمة الزبائن
ساعات مركز الاتصال
من الأحد إلى الأحد من 6 صباحًا إلى 10 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال
7:30am
انتقل متاهة الهاتف إلى إنسان
قل "ليس لدي خدمة" ثم "خدمة جديدة" ، ثم "ممثل".
متوسط الانتظار
الانتظار الحالي
24
الرتبة (من بين أرقام الهاتف)
1
الترتيب (العام)
1
طرق بديلة
هاتف ، دردشة ، ويب ، تويتر ، فيسبوك
جودة الاتصال
62%
جودة المساعدة
55%
تصويت العملاء
7,291
تم آخر تحديث للمعلومات
Sun May 31 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

T-Mobile's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى T-Mobile ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل T-Mobile مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ T-Mobile لأن 130,326 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-937-8997 Payment Arrangement, Dispute a Charge, Update Account Info, Account Access, Device Support ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال T-Mobile الذي تتصل به موظفين من New Mexico, Texas, Philippines وهو مفتوح Mon-Sun 6am-10pm EST وفقًا للعملاء. في المجموع ، يمتلك T-Mobile 10 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى T-Mobile ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting T-Mobile - by phone or otherwise

على الرغم من أن 800-937-8997 هو أفضل رقم مجاني لـ T-Mobile ، إلا أن هناك 16 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء T-Mobile الآخرين ، هي من خلال الاتصال برقم هاتف 877-746-0909 لقسمهم خدمة الزبائن. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 877-746-0909 مقابل خدمة الزبائن. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال T-Mobile فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for T-Mobile.

What is GetHuman's Relationship to T-Mobile?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like T-Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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