UPS Phone Number

Calling UPS customer service faster by GetHuman

800-742-5877
Customer service
Current Wait: 14 دقيقة (9m avg)
Hours: Mon-Fri 8am-midnight EST; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: اضغط على 0 في كل مطالبة ، وتجاهل الرسائل أو قل "خدمة العملاء" مرتين ، سيطلب منك النظام الآلي الاختيار من قائمة الخيارات ، وكرر "خدمة العملاء" مرتين مرة أخرى.

Reasons customers like you called recently

Tech support to sign up for My Choice
Hello, I was told that my package is waiting to be picked up at one of the UPS warehous...
Pick up package on friday oct ** **Z****R***********
Trying to change delivery address but it keeps saying I have to login even after I login.
want to change address
I need to intercept an order that is out for delivery as the sympathy card was incorrec...
*ZA**Y*************Package did not ship with other packages...LOST!?!*Last scan was in...
tracking number shows item in maumee ohio but then nothing further
My package never got delivered and no infonotice was left, this happened twice and not...
ERRONEOUBROKERAGEE CHARGES ON OUR ACCOUNT
Order keeps getting shipped to the wrong address
Need to pick up package
I’m trying to return a phone call to Tiffany from HR. My name is Essence Staton , When...
Good afternoon my name is Abdullah F Alkulifi , I'm calling about my application for UP...
Item being delivered to wrong address
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on UPS's Phone-Based Customer Care

UPS is a major shipping company that operates around the world. As one of the largest companies in its industry, UPS receives many calls each day from customers with questions and concerns about the delivery of packages and letters.

Why Do People Call UPS Customer Support?

People call UPS for a range of reasons, including:

  • Questions about shipping and mailing costs and policies
  • Help with tracking packages and letters
  • Purchasing services
  • Filing a claim for lost or damaged items or packages
  • Complaining about a driver or service at a UPS agent or office
  • Questions about international shipping and customs
  • Making a delivery change

Best Practices for Calling UPS Customer Service

Here are some tips for a successful call to UPS customer service:

  • Before calling UPS, make sure you are dialing the correct number. There are different numbers for domestic and international shipping, as well as for freight pallets and packages over 150 pounds. It's also important to call the designated UPS number for the country that you are calling from.
  • When calling, have relevant documentation in front of you, including any tracking numbers, invoices, receipts, or communications between you and UPS. If possible, have the names and addresses for both the shipper and the receiver available.
  • Have pen and paper handy so that you can take down any notes or confirmation numbers provided to you by the UPS customer service representative.

How do Consumers Feel About Calling UPS Customer Service?

UPS generally has a good reputation for providing quality customer service. In most cases, people are satisfied with UPS's ability to deliver packages quickly and in good condition. Calls to UPS are usually answered quickly and resolutions are achieved with minimal to the caller.

It should be noted, however, that there can be longer wait times for customer service agents during peak delivery periods, such as right before the winter holidays.

There are a few complaints that have been noted by news media or third-party advocates. These have generally involved cases in which a caller made a claim due to a shipping mishap or damaged product. In some cases, UPS took longer than it should have to approve a claim and compensate the caller.

What Kind of Issues can UPS Customer Service Representative Resolve?

A UPS customer service representative can handle most issues over the phone. These include tracking packages and launching investigations into packages that appear to have gone missing. The agent may also be able to assist with filing and processing claims for lost and damaged items.

UPS customer support agents can also answer questions about shipping and let you know if an item require special handling or whether it is an item that UPS can legally ship. If you need to change delivery instructions for a package, UPS agents may also be able to assist in re-directing the item to a different address.

What Can't Be Resolved With a Call to UPS Customer Service?

Some tasks cannot easily be completed over the phone. Physical shipment of goods, for example, will require you to visit a UPS agent or to print out a shipping label at home and then dropping your package off at a UPS collection box.

There may be some situations in which you must physically bring in a damaged box or item for assessment if you are making an insurance claim. However, a phone agent may be able to direct you to a location where you can meet with a UPS employee to complete the inspection.

What Should You Do If You Have an Unsuccessful Call with UPS?

You hang up the phone after speaking to a UPS phone representative and feel as though your questions were not answered or that your problem has not been resolved, don't fret. Options are still available to you:

  • If you took notes during your initial call to UPS customer service, review them. If you were not able to take down notes while talking to an agent, take a few minutes to write down what you remember from the call. This information can be useful as you escalate your case.
  • Once you feel comfortable doing so, call UPS back. The next representative you speak to me be able to better understand your concerns and provide you with assistance.
  • If your second call fails, you have the option of sending email to UPS through its website or getting in touch through one of its social media accounts. Both of these options provide you with a transcript of your communications, which can be useful if you have to take your issue to UPS management.
  • You may also be able to visit a UPS Customer Center and ask to speak to someone there about your concerns. Don't confuse UPS Customer Centers with UPS Stores or Authorized Shipping Outlets. The latter two are independent businesses that are likely limited in their ability to help, particularly if they were not involved in the shipping or delivery of a package.

Customer Number 800-742-5877 - by the Numbers

رقم الهاتف للاتصال800-742-5877
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الجمعة ، من 8 صباحًا إلى منتصف الليل بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال8:30am
انتقل متاهة الهاتف إلى إنساناضغط على 0 في كل مطالبة ، وتجاهل الرسائل أو قل "خدمة العملاء" مرتين ، سيطلب منك النظام الآلي الاختيار من قائمة الخيارات ، وكرر "خدمة العملاء" مرتين مرة أخرى.
متوسط الانتظار
الانتظار الحالي14
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف ، الدردشة ، الفيسبوك ، البريد الإلكتروني ، الويب ، تويتر
جودة الاتصال80%
جودة المساعدة79%
تصويت العملاء2,591
تم آخر تحديث للمعلوماتSat Oct 24 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى UPS ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل UPS مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ UPS لأن 157,950 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-742-5877 Track a Package, Lost Package, Change Delivery Address, Missing Delivery, Delivery Issue ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال UPS الذي تتصل به موظفين من Michigan وهو مفتوح Mon-Fri 8am-midnight EST وفقًا للعملاء. في المجموع ، يمتلك UPS 6 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى UPS ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting UPS - by phone or otherwise

على الرغم من أن 800-742-5877 هو أفضل رقم مجاني لـ UPS ، إلا أن هناك 12 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء UPS الآخرين ، هي من خلال الاتصال برقم هاتف 877-289-6418 لقسمهم الشحن والتتبع عبر الإنترنت. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر Live Chat مقابل Customer Service. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال UPS فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for UPS.

What is GetHuman's Relationship to UPS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like UPS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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