Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.
Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.
There are two situations in which a customer can call Uber for assistance:
1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.
2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.
Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.
Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.
As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.
It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.
Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.
Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.
Uber customer service, both phone-based and app-based, can address the following issues:
Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.
Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.
If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:
جئت إلى هنا لترى رقم هاتف Uber ، والانتظار الحالي في الوقت الفعلي قيد الانتظار وطريقة للتخطي مباشرة عبر خطوط الهاتف للوصول مباشرة إلى وكيل Uber. هناك أخبار جيدة وسيئة في هذا الصدد: الخبر السيئ هو أنه ليس لديهم رقم هاتف ، ولكن من الجيد أننا نعرف كيفية الاتصال Uber على أي حال ومساعدتك في حل مشكلتك. على مدار الـ 18 شهرًا الماضية ، أتى 150,390 عملاء مثلك بحثًا عن رقم هاتف لـ Uber وساعدونا في التأكد من عدم امتلاكهم. تشمل الأسباب الشائعة التي يحاول الأشخاص الاتصال بها Uber قسم دعم العملاء Dispute a Charge, Problem With the App, Account Access, Problem With a Ride, Left Something In Ride ومشكلات خدمة العملاء الأخرى. بدلاً من محاولة الاتصال برقم Uber ، نوصيك بإخبارنا بالمشكلة التي تواجهها ومن ثم الاتصال بها عبر الويب. لسوء الحظ ، ليس لدى Uber حاليًا أي أرقام هواتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى ممثلي Uber ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.
على الرغم من أن Uber ليس لديه رقم مجاني ، إلا أنه أيضًا الطريقة الوحيدة للتواصل معه. أفضل طريقة أخرى للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Uber الآخرين ، هي من خلال إخبار GetHuman عن مشكلتك أعلاه والسماح لنا بالعثور على شخص لمساعدتك. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر Online Help لـ Customer Service. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال Uber ، فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Uber.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our SafeLink Phone Number page. Or our DirecTV Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.