CenturyLink Phone Number

Calling CenturyLink customer service faster by GetHuman

888-218-0467
Customer service
Current Wait: 14 دقيقة (6m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 1pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: اضغط 1 لطلب الخدمة ، واضغط 2 لخدمة العملاء
If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Enjoy a $1 one-week trial membership and get help from a live expert now. Click to learn more.

Reasons customers like you called recently

on ****** I put my internet service on a vacation hold then on ****** I received an ema...
Need to report a wire down on my street. I believe it is a phone line. It is hanging lo...
I canceled my service and I still have not received a shipping label to return the equipment
I have been getting fraudulent scam calls from the same party using local numbers to ca...
acc number ********* line id *** *** **** my ohone *** *** *****trouble shooting re...
Movies are sound only.*Zoom is spotty.*Message windows say I do not have enough bandwid...
Hi. My account number is **********-***. I'm unable to log into MyCenturyLink to see my...
I would like my internet service suspended on April ** until we will reinstate it when...
I have called in * times had * people Come out to bury the line and have taken off work...
My service is cancelled,i need to return your modem , i need your return labelsent to m...
I need a return label to send back my modem, due to have canceled my century link service
My internet is not close to what I pay for, one of the bonded lines is inconstant and w...
I need a new password to set up my new modem and I have been trying for hours and I hav...
I need a new password please
MidAmerican put in a new service pole next to the old one near my property in davenport...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on CenturyLink's Phone-Based Customer Care

CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.

Why do People Call CenturyLink Customer Support?

People call CenturyLink customer service for a range of reasons, including:

  • Requesting the start of new service
  • Making changes to existing services
  • Canceling or transferring service
  • Technical support for services or devices
  • Upgrading or purchasing equipment or devices
  • Questions about the proper use of services or equipment
  • Scheduling technician visits
  • Questions about accounting and billing issues
  • Making payment plans

Best Practices for Calling CenturyLink Customer Service

To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:

  • Check to make sure you are calling the correct number for the service that you are requesting. CenturyLink has different numbers for various departments, so check the website or your latest bill for what number to call.
  • Have your account number, as well as any correspondence or bills related to your inquiry, in front of you. Nothing is more frustrating (for you or the representative, than finally beginning a conversation only to have to search for documents that you don't have handy.
  • If you are requesting technical support for your Internet, phone or DirectTV, keep in mind that the representative will likely ask to perform remote diagnostic testing. This will be easier if you are in the same room as the device or your computer. If you are calling about broadband service from a mobile phone, and your phone is currently connected to your WiFi, switch off the WiFi.
  • Keep pen and paper handy so that you can take notes during your call. This can be helpful if you need to record confirmation numbers and can be particularly useful if you need to escalate your case.

How Do People Feel About Their Calls to CenturyLink Customer Support?

Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.

Notable Media Reports

In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.

What Kind of Issues can CenturyLink Customer Support Resolve?

Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.

In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.

What can't Be Resolved by Phone with CenturyLink?

If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.

If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.

What can I do if I am Unhappy With my Call to CenturyLink?

If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:

  • If you haven't already done so, write down what happened during your call. Having this information in writing can make it easier for you to describe what happened to other CenturyLink agents.
  • Call back. You may have had a bad experience with one representative, but the next person you speak to may have the training and ability to help.
  • Use CenturyLink's live chat option to communicate with a representative. A variation on this is getting in touch via CenturyLink's social media accounts. Either option provides you with a transcript of your conversation, something that can be very useful if you have to pursue the matter further.

Customer Number 888-218-0467 - by the Numbers

رقم الهاتف للاتصال888-218-0467
إعادة الاتصال متاحلا
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الجمعة ، من 8 صباحًا إلى 1 صباحًا ، السبت 8 صباحًا - 10 مساءً ، الأحد 8 صباحًا - 10 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال1 مساءً
انتقل متاهة الهاتف إلى إنساناضغط 1 لطلب الخدمة ، واضغط 2 لخدمة العملاء
متوسط الانتظار
الانتظار الحالي14
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف والدردشة والويب
جودة الاتصال87%
جودة المساعدة70%
تصويت العملاء3,818
تم آخر تحديث للمعلوماتFri Apr 09 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

CenturyLink's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى CenturyLink ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل CenturyLink مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ CenturyLink لأن 39,744 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 888-218-0467 Setup Service, Lower My Bill, Transfer Service, Technical Support, Cancel Service ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال CenturyLink الذي تتصل به موظفين من Louisiana, Idaho, Washington, Nebraska وهو مفتوح Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST وفقًا للعملاء. في المجموع ، يمتلك CenturyLink 5 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى CenturyLink ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting CenturyLink - by phone or otherwise

على الرغم من أن 888-218-0467 هو أفضل رقم مجاني لـ CenturyLink ، إلا أن هناك 7 طرقًا كاملة للاتصال بهم. أفضل طريقة للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء CenturyLink الآخرين ، هي من خلال الاتصال برقم هاتف 800-366-8201 لقسمهم خدمة الزبائن. إلى جانب الاتصال ، فإن الخيار المفضل التالي للعملاء الذين يبحثون عن المساعدة هو عبر 800-366-8201 مقابل خدمة الزبائن. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال CenturyLink فيرجى إخبارنا بذلك حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for CenturyLink.

What is GetHuman's Relationship to CenturyLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Western Union Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or Western Union. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!