Kindle Customer FAQ

If you encounter an error indicating that a book has been permanently deleted from your Kindle library, the book may need to be re-purchased or downloaded again. If it was purchased from the Kindle Store, check your "Manage Your Content and Devices" page to see if it's available for re-download. If you have a backup or saved version, you can also try transferring it back to your Kindle.

If you're experiencing an order error while purchasing books on your Kindle or Amazon website, try the following steps: Check your payment method to ensure it's valid and has sufficient funds. Make sure your billing address is up to date in your Amazon account. Clear the cache on your device or try using a different browser. If you still have issues, there may be a temporary outage or restriction on your account. Ensure that your device is connected to the internet.

To return to the beginning of a book on your Kindle Paperwhite, tap at the top of the screen to bring up the menu. Then, select the "Go To" option, usually represented by an icon. From there, you can choose "Cover" or "Table of Contents" to navigate to the beginning of the book. If the book has a table of contents, you can also select the first chapter to start reading from the beginning.

To go back to the beginning of a book on your Kindle Paperwhite, simply tap the center of the screen while reading. This will bring up the reading menu. From there, you can tap on the "Go to" option, which may be represented by an icon or simply labeled. Select "Table of Contents" or "Cover," depending on the version. This will allow you to navigate back to the beginning of the book. You can also swipe or scroll down to the first page if you prefer.

If your Kindle HD does not hold a charge, try a few troubleshooting steps. First, ensure the device is fully charged by using the original charger and cable. If it still won't hold a charge, restart the device. Check for any software updates and install them, as updates can solve battery issues. If the problem persists, consider performing a factory reset, but back up your data first. If none of these steps work, the battery may need replacement.