Fitbit Customer FAQ

If your Fitbit Versa 4 is not recording sleep accurately, ensure that you wear it snugly on your wrist and that the settings for sleep tracking are enabled. Also, check for any software updates for your device, as these can improve tracking performance. If issues persist, restarting your device may help. Certain factors, like irregular sleep patterns or wearing the device too loosely, can affect the accuracy of sleep tracking.

Yes, the Fitbit Charge 6 is designed to be water-resistant and can be used for swimming. It can withstand depths of up to 50 meters, making it suitable for pool and open water swimming. However, be sure to clean it after exposure to chlorine or saltwater to maintain its longevity.

We're sorry to hear you're experiencing issues with your Fitbit device. There could be several reasons for this problem. It could be due to software issues, physical damage, or poor battery health. Consider restarting your device as this often fixes any temporary software glitches. Also, always make sure that your device is updated to the latest version as this can correct known issues. If you recently dropped your Fitbit or exposed it to water, the device may be physically damaged. And lastly, the battery might need replacement if it's not holding a charge, even though it's been charged to 100%. If you've tried these steps and the problem persists, you might need to seek technical support.