Verizon FiOS Phone Number

Call Verizon FiOS customer service faster with GetHuman

800-837-4966
Customer service
888-910-4366
زبائن الجدد
Current Wait: 37 دقيقة (33m avg)
Hours: Mon-Sun 8am-9pm EST; best time to call: 8:35am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: اضغط على # بدلاً من إدخال رقم الهاتف أو رقم الحساب ، أدخل الرمز البريدي. اضغط 2. ثم 1 للدعم الفني ، 2 لإجراء تغييرات في المبيعات أو الحساب ، 3 لفصل ، 4 لخيارات الدفع ، أو 5 للفواتير.
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Reasons customers like you called recently

My internet is not working
I can't get my guide to work. My remote won't allow me to scroll
Talk to technical person
I want to return my Verizon WiFi extender. It is not needed. Where can I return it?
Change name on Fios-internet-phone bill after death of current customer.
talk about service options, add wife, add new home, discuss deals
My TV doesn't work. I wanted to watch a sports event on Verizon Fios. I have been attem...
i home phone service don't work
want to discuss billing
I DISCONTINUED SERICE AS OF ***** I WAS CHARGED FOR SEPT. NOW I GET AN EMAIL FOR...
My internet is not working at **** Highland Ave*Chester Va . There are two men working...
Router, white light, connects, but without internet.
My living room TV not working. Other TV very sluggish. WiFi almost non-existent
My internet is not working. I already chatted with tech support last night and they sai...
My Fios internet went out last night. I chatted with someone from tech support and they...
See more recent reasons for calling

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How to call Verizon FiOS

Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 800-837-4966 - by the Numbers

رقم الهاتف للاتصال800-837-4966
إعادة الاتصال متاحنعم
تم التقاط المكالمة من قبل شخص حقيقينعم
القسم الذي تتصل بهخدمة الزبائن
ساعات مركز الاتصالمن الإثنين إلى الأحد من الساعة 8 صباحًا حتى 9 مساءً بتوقيت شرق الولايات المتحدة
أفضل وقت للاتصال8:35am
انتقل متاهة الهاتف إلى إنساناضغط على # بدلاً من إدخال رقم الهاتف أو رقم الحساب ، أدخل الرمز البريدي. اضغط 2. ثم 1 للدعم الفني ، 2 لإجراء تغييرات في المبيعات أو الحساب ، 3 لفصل ، 4 لخيارات الدفع ، أو 5 للفواتير.
متوسط الانتظار
الانتظار الحالي37
الرتبة (من بين أرقام الهاتف)1
الترتيب (العام)1
طرق بديلةالهاتف ، الفيسبوك ، الويب
جودة الاتصال87%
جودة المساعدة84%
تصويت العملاء5,648
تم آخر تحديث للمعلوماتSat Oct 16 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

هذا هو أفضل رقم هاتف لدى Verizon FiOS ، والانتظار في الوقت الفعلي في الانتظار وأدوات التخطي مباشرةً عبر خطوط الهاتف هذه للوصول إلى وكيل Verizon FiOS مباشرةً. رقم الهاتف هذا هو أفضل رقم هاتف لـ Verizon FiOS لأن 126,522 عملاء مثلك استخدموا معلومات الاتصال هذه على مدار الـ 18 شهرًا الماضية وقدموا لنا تعليقات. تتضمن المشكلات الشائعة التي تعالجها وحدة خدمة العملاء والتي ترد على مكالمات 800-837-4966 Lower My Bill, Cancel Service, Dispute a Charge, Service Outage, Change Plan ومشكلات خدمة العملاء الأخرى. لدى مركز اتصال Verizon FiOS الذي تتصل به موظفين من India, Singapore, Philippines, Colorado, Texas, North Carolina وهو مفتوح Mon-Sun 8am-9pm EST وفقًا للعملاء. في المجموع ، يمتلك Verizon FiOS 9 رقم هاتف. ليس من الواضح دائمًا ما هي أفضل طريقة للتحدث إلى Verizon FiOS ممثلين ، لذلك بدأنا في تجميع هذه المعلومات التي تم إنشاؤها من الاقتراحات من مجتمع العملاء. يرجى الاستمرار في مشاركة تجاربك حتى نتمكن من الاستمرار في تحسين هذا المورد المجاني.

Contacting Verizon FiOS - by phone or otherwise

في حين أن 800-837-4966 هو أفضل رقم مجاني لـ Verizon FiOS ، هناك 11 طرق إجمالية للاتصال به. الطريقة التالية الأفضل للتحدث إلى فريق دعم العملاء ، وفقًا لعملاء Verizon FiOS آخرين ، هي الاتصال 888-910-4366 برقم هاتفهم لقسم زبائن الجدد. بالإضافة إلى الاتصال ، فإن الخيار المفضل التالي للعملاء الباحثين عن المساعدة هو عبر 888-910-4366 لـ زبائن الجدد. إذا كنت تعتقد أن هذه المعلومات غير دقيقة أو تعرف طرقًا أخرى للاتصال بـ Verizon FiOS ، فيرجى إخبارنا حتى نتمكن من مشاركتها مع العملاء الآخرين. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Verizon FiOS Contact Info

All Verizon FiOS contacts
Verizon FiOS رقم الهاتفBEST
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Verizon FiOS على FB / Messenger
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