Updated October 11, 2024

Google Play الأسئلة الشائعة للعملاء

أهم الإجابات والأدلة الإرشادية

ما هو رقم هاتف Google Play؟

السؤال الذي يُطرح علينا غالبًا هو كيفية التحدث إلى خدمة عملاء Google Play. انقر هنا للحصول على معلومات الاتصال وخيارات البريد الإلكتروني والدردشة والحصول على شخص حي وأوقات الانتظار والمزيد.

كيف أقوم بتحديث حسابي ومعلومات الفوترة على Google Play؟

أصبح تحديث معلومات الفوترة على متجر Google Play أمرًا سهلاً من خلال هذا الدليل التفصيلي. من خلال تسجيل الدخول إلى حسابك والانتقال إلى...

كيف أسترد حسابي في Google Play؟

قد تحتاج إلى استرداد حسابك في Google Play بعد أن قام Google بحظر دخولك إلى النظام أو بعد أن تقوم بإغلاق حسابك...

اطرح أي سؤال لديك حول خدمة عملاء Google Play، واحصل على إجابة الآن.

اتصل بخدمة عملاء Google Play

أسئلة عملاء Google Play الأخيرة

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.

تم السؤال Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

تم السؤال May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

تم السؤال May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

تم السؤال Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

تم السؤال Apr 15, 2024 4:08 PM

ساعدني في مشكلة خدمة العملاء في Google Play.

Gift Cards

كيف يمكنني استخدام بطاقة هدايا Google Play الخاصة بي في عملية الشراء الخاصة بي؟

يمكنك شراء محتوى رقمي أو الاشتراك في التطبيقات على متجر Google Play باستخدام بطاقات الهدايا الخاصة بك. ومع ذلك، تحتاج إلى استرداد ...

Google Play الأسئلة الشائعة للعملاء

أهم الإجابات والأدلة الإرشادية

ما هو رقم هاتف Google Play؟

كيف أقوم بتحديث حسابي ومعلومات الفوترة على Google Play؟

كيف أسترد حسابي في Google Play؟

أسئلة عملاء Google Play الأخيرة

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

ساعدني في مشكلة خدمة العملاء في Google Play.

Gift Cards

كيف يمكنني استخدام بطاقة هدايا Google Play الخاصة بي في عملية الشراء الخاصة بي؟

كيف يمكنني التحقق من الرصيد على بطاقة هدايا Google Play الخاصة بي؟

كيف أرسل إلى شخص ما بطاقة هدايا Google Play؟

كيف يمكنني طلب استرداد إلى بطاقة هدايا من Google Play؟

كيف يمكنني شراء بطاقة هدايا من Google Play؟

ماذا أفعل إذا لم يتم تحميل رصيد بطاقة هدايا Google Play الخاصة بي؟

كيف أقوم بإصلاح مشكلة في بطاقة هدايا Google Play أو الرمز الترويجي الذي لا يتم تحميله؟

Subscriptions

كيف يمكنني إلغاء اشتراكي في Google Play؟

Support

هل من الممكن الحصول على الدعم الفني من Google Play؟

Security

كيف يمكنني الإبلاغ عن الرسوم غير المصرح بها على Google Pay؟

كيف أعارض رسوم Google Play؟

Billing

كيف أقوم بتحديث حسابي ومعلومات الفوترة على Google Play؟

Account Recovery

كيف أسترد حسابي في Google Play؟

Payment Methods

هل يمكنني استخدام طرق دفع متعددة لعملية شراء واحدة على Google Play؟

App Downloads

ما هو الحد الأقصى لحجم تنزيلات التطبيقات على Google Play؟

الدردشة مع خبير بدلاً من ذلك

إجابات لمزيد من الشركات